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Frequently Asked Questions about Payments
To make a one-time payment or set up automatic payments, sign in to your auto account and choose "Pay loan" or "Pay Lease" and follow the instructions.
To add an external account, sign in to your auto account and choose “Pay loan” or “Pay lease.” From the Payment page, choose “Add an account” and follow the instructions.
How long it takes a payment to appear on your account depends on how the payment was submitted to us.
In general, payments will be credited to the account as of the day they're received by us, as long as they're received during business hours or for online payments, prior to the processing cut-off time. In some cases, missing or incomplete information may cause delays. Please be sure to include your name and/or auto account number with your payment.
To see if a payment has been applied to your account, sign in to chase.com and choose your auto account to review your transaction history, which is in the account summary information.
Payments will appear in the transaction history once they're applied to your account.
Posting overnight payments usually takes up to 3 business days if all the account information needed to post the payment is included. There may be delays if your payment is missing information, such as your account number or name.
Keep in mind: Even though the posting may be delayed, the payment will be applied with an effective date based on when it was received by us for processing.
For Loans: Payments are first applied to any interest due, then to any principal due, and then to any outstanding fees. Any remaining amount is applied to reduce the principal balance.
For Lease: Payments are first applied to any amount due on the account, then any outstanding fees/charges. Any amount remaining will be applied to the next payment due.
Keep in mind: Paying more than the amount due won’t reduce the amount you’re required to pay over the life of the lease.
To see your transaction activity:
Sign in, choose your auto account, and locate the "Account activity" section
Choose the timeframe you wish to see through the "Showing" drop down
The transaction activity for the corresponding timeframe will display
Keep in mind: Account activity is also available in your online billing statements.
You can cancel a payment you've scheduled online as long as the payment isn't already in a "Sent", “In Process”, or "Complete" status.