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Frequently Asked Questions about Payments
Keep in mind: Don't use the one-time payment option to make a payoff. This will cause delays in posting the payoff. Refer to the loan payoff FAQs or lease end options for more information on making a payoff.
To make a one-time payment:
Sign in to your auto account and choose “Pay loan” or “Pay lease.”
Choose your “Payment type” (and amount), “Pay from” account,” and “Payment date”.
After you’ve finalized your amounts, choose “Pay this bill.” Then, review the details and choose “Pay it” to submit the payment.
Sign in to your auto account, choose “Pay loan" or “Pay lease" and follow the instructions.
You'll have the option to choose a monthly “pay on” date”, the duration of the automatic payment series, and the first payment date. You can review selection details by choosing the “See payment schedule” option.
After you review the details, choose “Set up” to complete the process.
How long it takes a payment to appear on your account depends on how the payment was submitted to us.
In general, payments will be credited to the account as of the day they're received by us, as long as they're received during business hours or for online payments, prior to the processing cut-off time. In some cases, missing or incomplete information may cause delays.
To see if a payment has been applied to your account, sign in to chase.com and choose your auto account to review your transaction history, which is in the account summary information.
Payments will appear in the transaction history once they're applied to your account.
Posting overnight payments usually takes up to 3 business days if all the account information needed to post the payment is included. There may be delays if your payment is missing information, such as your account number or name.
Keep in mind: Even though the posting may be delayed, the payment will be applied with an effective date based on when it was received by us for processing.
For Loans: Any payment received is first applied to any interest due, then to any principal due, and then to any outstanding fees. Any remaining amount is applied to reduce the principal balance.