Frequently Asked Questions about Payments
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Keep in mind: Don't use the one-time payment option to make a payoff. This will cause delays in posting the payoff. Refer to the loan payoff FAQs or lease end options for more information on making a payoff.
To make a one-time payment:
There are several ways to pay your auto account.
Watch an informational video on how to set up automatic payments.
How long it takes a payment to appear on your account depends on how the payment was submitted to us.
In general, payments will be credited to the account as of the day they're received by us, as long as they're received during business hours or for online payments, prior to the processing cut-off time. In some cases, missing or incomplete information may cause delays.
Posting overnight payments usually takes up to 3 business days if all the account information needed to post the payment is included. There may be delays if your payment is missing information, such as your account number or name.
Keep in mind: Even though the posting may be delayed, the payment will be applied with an effective date based on when it was received by us for processing.
Keep in mind: Paying more than the amount due won’t reduce the amount you’re required to pay over the life of the lease.
To see your transaction activity:
Keep in mind: Account activity is also available in your online billing statements.
You can cancel a payment you've scheduled online as long as the payment isn't already in a "Sent", “In Process”, or "Complete" status.
To cancel a one-time payment you scheduled:
To cancel automatic payments you scheduled online:
Keep in mind: The cutoff time to cancel a payment is:
11:00 PM Eastern time on any business day for payments from a Chase checking or prepaid account
8:00 PM Eastern time on any business day for payments from a non-Chase checking account
Keep in mind: You can only change your due date two times during the life of the loan. Additional restrictions apply.
To request a due date change:
To request a due date change, call us at 1-800-227-5151
Keep in mind: You can only change your due date one time during a lease. Additional restrictions apply.
Making payments online is a quick and convenient way to pay, but we also offer other payment options. For more info, go to our Ways to Pay.
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