Frequently Asked Questions about Accidents and Insurance

Per your contract,  proper insurance coverage must be maintained throughout the loan or lease, even if the vehicle is not being driven. See your contract for more information about our insurance requirements.

If your vehicle is damaged for any reason, including an accident, contact your insurance company as soon as possible. Even if your vehicle is damaged, you still have to make your payments on time, so continue paying your account during this process to keep your payments current and avoid a delinquent status.

If your insurance company issues you a check for repairs, follow the appropriate processes below, based on the amount of the check you receive.

For checks under $10,000:

• Mail the check to us with a written endorsement request or go to your local Chase full-service branch. If you mailed us the check, we’ll endorse the check and return it to you. If we need additional information, we’ll contact you.

For checks of $10,000 or more:

• If you haven’t already paid for the repairs: Endorse the check to Chase and mail it to us with a copy of the insurance adjuster’s estimate and a copy of the itemized repair estimate or bill from the dealership or repair shop. We’ll endorse the check to the dealership or repair shop and forward it to them. If we need additional information, we’ll contact you.
• If you’ve already paid for the repairs and you need to be reimbursed: Mail us the check, along with a written endorsement request, the itemized bill and proof of payment. We’ll endorse the check and return it to you. If we need additional information, we’ll contact you.

Keep in mind: Write your account number on the insurance check and all required documents before mailing to:

Chase Auto

Attn: Endorsement Department

PO Box 901007

Fort Worth, TX 76101- 2007

Yes, you should maintain your monthly payments until your obligation is paid in full.

If your vehicle is a total loss, call our Total Loss Department at 1-866-300-5141, Monday–Friday from 9 AM to 5:30 PM ET. Then, have your insurance company call the Total Loss Department regarding your claim.

Review your contract to see if you purchased a Guaranteed Asset Protection (GAP) product, which may waive all or part of the difference between the value of the vehicle determined by your insurance company and your account balance.

Keep in Mind: You’ll need to pay any remaining account balance after a total loss.

GAP generally provides coverage when your car is stolen and not recovered, or is damaged beyond repair and declared a total loss. If you finance a significant portion of your auto purchase, then you may owe more than the value of your car. Auto insurance companies typically pay the value of your car rather than the amount remaining on your loan. A GAP product may help reduce the amount you owe or even take care of your remaining loan balance when the proceeds from your insurance company are not enough to pay off your loan.

Contact the administrator listed on your GAP agreement and open a claim. Then, to get updates, call our Total Loss Department at 1-866-300-5141, Monday–Friday from 9 AM to 5:30 PM ET.

Keep in mind: Remember to continue to make your payments until all claims are resolved.

Review your GAP agreement regarding benefits, coverage and exclusions. If you have additional questions, contact the administrator listed on your GAP agreement.

You may be eligible for a refund. You should contact your dealer or the product administrator listed on the product agreement and request to cancel with the exception of any product you intend to use such as GAP.

You should have received documentation about the products and services you purchased from your auto dealer. These documents can answer many of your questions about terms and conditions, coverage, cancellation provisions, how to file a claim, and how to contact your service provider. If you need copies of these documents, contact your dealer directly. 

For more information about the products and services you purchased, contact the service provider listed in your documents or your auto dealer. 

See Chase Driver’s Seat for additional information regarding aftermarket products. 

Ask your insurance provider to call us at 1-866-300-5141 Monday–Friday from 9 AM to 5:30 PM Eastern time to connect with our Total Loss Department to discuss what is needed to provide a Letter of Guarantee.

Your contractual obligation remains in effect until it is paid in full. 

Keep in mind: Continue to make your monthly payments as instructed in your contract.

Any payments made after the DOL will be applied to your balance due. In some cases your insurance company may deduct their deductible from your settlement payout if there is a remaining balance owed. Any overages should be refunded back to you. For more information, call our Total Loss Department at 1-866-300-5141, Monday–Friday from 9 AM to 5:30 PM ET.

We are not your insurance provider. Any questions pertaining to vehicle valuation (what your car is worth) or deductions should be directed to your Insurance provider. We can provide you with necessary information about your loan/lease agreement.