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Fraud and Security FAQs






FAQs

Fraud & Security

Go to our Security Center to learn more about the steps we take to keep your information safe.

To learn how to protect yourself against fraudulent email messages, see our Phishing information. If you have any doubts about whether an email, phone call or text message is from us, please call the toll-free number on your statement. We'll help you determine if you're dealing with a scam.

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No, this may be an attempt at a Sign and Release scheme where a deceptive person asks  an unsuspecting consumer to enter into a vehicle loan on their behalf and the scammer promises to make the payments and/or pay off the account within a few months. The deceptive person uses convincing stories to explain why they can’t complete the sale themselves or they may represent the transaction as a legitimate business deal and, typically, offer the consumer compensation for their time and effort. Unfortunately, these scammers don’t always make the payments, the vehicles go missing and the unsuspecting consumer is left responsible for the loan payments, which will negatively impact their credit if not paid.  

 

REMEMBER:

  • You are fully responsible for the debt under your contract.
  • Third parties who solicit Sign and Release agreements typically fail to make payments under your contract. 

No, this may be an attempt at a Sign and Release scheme where a deceptive person asks  an unsuspecting consumer to enter into a vehicle lease on their behalf and the scammer promises to make the payments and/or pay off the account within a few months. The deceptive person uses convincing stories to explain why they can’t complete the lease themselves or they may represent the transaction as a legitimate business deal and, typically, offer the consumer compensation for their time and effort. Unfortunately, these scammers don’t always make the payments, the vehicles go missing and the unsuspecting consumer is left responsible for the lease payments, which will negatively impact their credit if not paid.  

 

REMEMBER:

  • You are fully responsible for the debt under your contract.
  • Third parties who solicit Sign and Release agreements typically fail to make payments under your contract. 

Contact Chase Auto Recovery Bankruptcy and Special Ops at 1-877-828-4771 Monday–Friday from 9 AM to 5:30 PM ET and we will connect you with our Fraud Department.

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