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Fraud and Security | Chase Auto | Chase


Fraud & Security

How do you protect my information?

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Go to our Security Center to learn more about the steps we take to keep your information safe.

How do I protect myself from fraudulent emails? 

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To learn how to protect yourself against fraudulent email messages, see our Phishing information. If you have any doubts about whether an email, phone call or text message is from us, please call the toll-free number on your statement. We'll help you determine if you're dealing with a scam.

Why is it important to close my browser at the end of an online banking session?

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Browser software often stores or “caches” web pages in your computer’s temporary memory. By signing out and exiting your browser at the end of an online session, you reduce the possibility of someone else viewing your confidential information.

Where can I find your Privacy Policy? 

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Visit our Security Center to view our Privacy Policy and learn more about how we collect, use and disclose your information.

Someone asked me to lease/buy a new car for them in my name.  Should I agree to do it? 

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No, this may be an attempt at a Sign and Release scheme where a deceptive person asks  an unsuspecting consumer to enter into a vehicle loan or lease on their behalf and the scammer promises to make the payments and/or pay off the account within a few months. The deceptive person uses convincing stories to explain why they can’t complete the sale or lease themselves or they may represent the transaction as a legitimate business deal and, typically, offer the consumer compensation for their time and effort. Unfortunately, these scammers don’t always make the payments, the vehicles go missing and the unsuspecting consumer is left responsible for the lease/loan payments, which will negatively impact their credit if not paid.  



  • You are fully responsible for the debt under your contract.
  • Third parties who solicit Sign and Release agreements typically fail to make payments under your contract. 

I suspect I am a victim of Identity Theft on a Chase Auto Loan or Lease. What do I do next?

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Contact Chase Auto Recovery Bankruptcy and Special Ops at 877-828-4771 Monday–Friday from 9 AM to 5:30 PM ET and we will connect you with our Fraud Department.