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Other topics | Chase Auto | Chase






FAQs

Other topics

What if I have questions about products and services I purchased with my car loan/lease?

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You should have received documentation about the products and services you purchased from your auto dealer. These documents can answer many of your questions about terms and conditions, coverage, cancellation provisions, how to file a claim and how to contact your service provider. If you need copies of these documents, please contact your dealer directly. Please contact the service provider listed in your documents or your auto dealer for more information about the products and services you purchased from them.

 

See Chase Driver's Seat for additional information regarding aftermarket products.

Can I take the vehicle out of the continental U.S. or the country?

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Only if you have our written permission. While not required by us, you may also need written permission to ship the vehicle out of and/or back into the continental U.S. To request permission, call Customer Service at 1-800-336-6675; if you use TTY support or you’re calling from outside the U.S., go to our directory. You can also submit your request via our Secure Message Center. Please log in to chase.com and expand the menu in the top left corner. Click on "Secure messages" and select "Compose Message".  Note: Please contact us at least two weeks prior to your scheduled departure date.

How are tickets, tolls, citations, penalties and fees handled on my lease account?

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When you lease a vehicle, Chase is listed as the owner, but you're responsible for any tickets, citations, tolls, parking violations, penalties, fees, and fines. If we receive notice of any of these we'll send you a letter to let you know that we've paid it or a letter that you should send the payment directly to the agency or municipality. You should contact the agency or municipality if you want a copy of the notice or citation.

 

Timely payment of these items may help you avoid additional penalties or problems with your vehicle registration.

Who should cancel the license plate and/or registration when my lease is terminated?

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Since some states have specific license plate return instructions or release of ownership practices, please check with your local Department of Motor Vehicles and/or dealer prior to vehicle turn-in regarding specific license plate or registration requirements for their leased vehicle.

How can I request a copy of my contract?

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You may request a digital copy of your contract via our Secure Message Center. Please log in to chase.com and expand the menu in the top left corner. Click on "Secure messages" and select "Compose Message" to request a copy of your contract.