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Other topics

You should've received documentation about the products and services you purchased from your auto dealer. These documents can answer many of your questions about terms and conditions, coverage, cancellation provisions, how to file a claim and how to contact your service provider. If you need copies of these documents, contact your dealer directly. You should also contact the service provider listed in your documents or your auto dealer for more information about the products and services you purchased.


See our educational page for additional information regarding aftermarket products.

You need our written permission to take the vehicle out of the U.S., and in some cases, you may also need written permission to ship the vehicle out of and/or back into the continental U.S. To request a permission letter to take the vehicle out of the U.S. or for more information, you can call Customer Service at 1-800-336-6675; We accept operator relay calls.


You can also submit your request by signing in to and choosing "Secure messages." Then, send us your message.


Keep in mind: Contact us at least three weeks prior to your scheduled departure date.


Military Loan Customers: With your request, please provide a copy of your military orders, start and end dates the vehicle will be out of the country (if not included in orders), and your current address and contact information in the United States including an email address or your new address (APO/FPO preferred) in the destination country.


Military Lease Customers: Call Customer Service at 1-800-336-6675 to learn about your options.

You’re responsible under your lease agreement to pay for tickets, citations, tolls, parking violations, penalties, fees, and fines, (all referred to as “Fines”) issued in connection with the leased vehicle’s use. At our option, we may pay any fine that you haven’t paid on your behalf and you’re responsible for reimbursing us. You should contact the agency or municipality if you want a copy of the notice or citation.


Keep in mind: The timely payment of these items may help you avoid additional penalties or problems with your vehicle registration.

Some states have specific license plate return instructions or release of ownership practices. Before turning in the vehicle, check with your local Department of Motor Vehicles and/or dealer to see about their license plate or registration requirements for leased vehicles.

To request a digital copy of your contract, sign in to Select the Main Menu icon at the top left. Select “Secure messages.” Select “+ New Message” at the top right.


  • In the dropdown for “What is this about?” select “I have a question about one of my accounts,” then choose your Auto account.
  • In the dropdown for “Choose a topic” select “Account Inquiry” then select the link to “Send us a message.”
  • In the message box, type “I would like a digital copy of my account contract.”

Please go to our Disaster and Hardship assistance page to help you navigate the process.