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Miscellaneous | Chase Auto | Chase



What if I have questions about products and services I purchased with my car loan/lease?

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You should have received documentation about the products and services you purchased from your auto dealer. These documents can answer many of your questions about terms and conditions, coverage, cancellation provisions, how to file a claim and how to contact your service provider. If you need copies of these documents, please contact your dealer directly. Please contact the service provider listed in your documents or your auto dealer for more information about the products and services you purchased from them.


See Chase Driver's Seat for additional information regarding aftermarket products.

Can I take the vehicle out of the continental U.S. or the country?

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Only if you have our written permission. While not required by us, you may also need written permission to take the vehicle out of the continental U.S. To request permission, call Customer Service at 1-800-336-6675 (We accept Operator Relay calls).


Note: Please contact us at least two weeks prior to your scheduled departure date.

How are tickets and citations handled for my lease account?

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You are responsible for all tickets, tolls, citations, penalties and fines. At our option, we may pay on your behalf any fine that you have not paid. You must reimburse us for any such amount immediately upon demand. You should contact the issuing authority for questions regarding the ticket, citation, penalty or fee, or if needed, a copy of the ticket, toll or citation.