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Miscellaneous | Chase Auto | Chase






FAQs

Miscellaneous

What if I have questions about products and services I purchased with my car loan/lease?

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You should have received documentation about the products and services you purchased from your auto dealer. These documents can answer many of your questions about terms and conditions, coverage, cancellation provisions, how to file a claim and how to contact your service provider. If you need copies of these documents, please contact your dealer directly. Please contact the service provider listed in your documents or your auto dealer for more information about the products and services you purchased from them.

 

See Chase Driver's Seat for additional information regarding aftermarket products.

Can I take the vehicle out of the continental U.S. or the country?

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Only if you have our written permission. While not required by us, you may also need written permission to take the vehicle out of the continental U.S. To request permission, call Customer Service at 1-800-336-6675 (We accept Operator Relay calls).

 

Note: Please contact us at least two weeks prior to your scheduled departure date.

How are tickets and citations handled for my lease account?

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When you lease a vehicle, Chase will be listed as the owner of the vehicle. However, you as the lessee are responsible for all tickets, citations, toll fees, parking violations, penalties and fines. We may pay fines on your behalf, which will be billed to you and payable immediately. Chase will send a letter to notify you of the violation and whether you are responsible to pay or we have paid on your behalf. Please refer to this letter for important details, including contact information for the issuing agency. You should contact the issuer of the violation if you have additional questions or need a copy of the original notice.