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Title & Lien Release | Chase Auto | Chase






FAQs

Title & Lien Release

What is a title?

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A title is a legal document that includes: Identifying information about the vehicle; the vehicle identification number (VIN); the year/make/model; the name and address of the purchaser or registered owner; and the name of the lienholder or “legal owner” if applicable.

Will I receive a copy of my title while my loan is active?

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This varies by state. Some states will send it to the vehicle owner while other states will send it to the lienholder. Some states have paperless titles and they are maintained electronically at the state’s Department of Motor Vehicles (DMV). Check with your state’s DMV to confirm how they manage auto titles.

How much does it cost to get a title?

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Title fees vary by state. Please contact your state’s Department of Motor Vehicles to learn more about the costs.

How can I get a replacement title?

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Each state has different procedures to replace titles. Please contact your state’s Department of Motor Vehicles if you need to replace a lost title.

What is a lien release and how does it work?

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A lien release is a document that shows that the lienholder’s security interest in the vehicle has been released. When you receive a lien release from us, you can take it to your state’s Department of Motor Vehicles or appropriate state agency and they can remove the lien from your title.

How do I update my registration and title information if I move?

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Start this process as soon as possible to avoid any penalties or fines. Contact the local Department of Motor Vehicles (DMV) or view its website to find out more about the DMV's state change process, including any fees or documents needed to update your registration and title, and how long it takes. The DMV will send a letter to Chase to request the necessary documents to complete the transaction. Please provide the following Chase fax: (937) 481-5324 or address Chase Auto; PO Box 4420; Wilmington, OH 45177.

How do I get the title when I pay off my loan if my vehicle is titled in a paperless state?

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We may send the electronic lien release to your state, as soon as two business days after we post your payoff to your account. Once the lien is removed by the state, it usually takes up to 15 business days for you to receive the lien-free title from the Department of Motor Vehicles (DMV) (see special note for Florida customers below). Your state’s DMV or appropriate state agency could have a different timeframe. 

 

Note: Florida doesn’t generate a lien-free title when an auto account is paid off, but you can contact the state’s DMV to request a lien-free title.

How can I obtain a lien release if I lost my title?

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To obtain a lien release, you may contact us via the Secure Message Center on chase.com or by mail: Chase Auto, PO Box 901098, Fort Worth, TX 76101-2098; by calling Customer Service at 1-800-336-6675 (We accept Operator Relay calls). All requests should include the following information: your full name; your loan account number, if available; vehicle year, make and model; vehicle identification number (VIN); and the address where you’d like us to send the lien release.

What address will you send my lien release or Title to?

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We will mail your title or lien release to the address that appears on your auto account statements unless you update it before you complete your payoff.

 

If your state’s Department of Motor Vehicle (DMV) has an electronic title program and your record is held electronically, we will release our lien directly with the DMV and the DMV will generally mail the title to the registered owner’s address, unless otherwise instructed.

 

Please make sure to review your address with Chase and the DMV, and make any necessary updates before completing your payoff.

 

Note: Florida doesn’t generate a lien-free title when the electronic lien is released. You can contact the state’s DMV to request a lien-free title.