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Estate | Chase Auto | Chase



We’re very sorry for your loss and understand this may be a difficult time for you. Maybe you aren’t sure where to start or what questions to ask. You have options, and we’re committed to helping you complete your request as quickly and easily as possible.

Does being listed on the title as an owner make me liable for the loan?  

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No, but any ownership interest that you may have is subject to our lien. Please call us at 1-877-828-4771. We’ll discuss your options with you.

Can I receive account information if I am not named on the accounts?

expand one-time title and lien section

To disclose account information, we would need documentation identifying the estate representative. Such documentation may vary by state law and the size of the estate, but may include Letters of Administration or Letters of Testamentary, etc. 

What if I decide to keep the vehicle and continue making payments?

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While this is not a recommended option, we do suggest that you reach out to your State Bureau of Motor Vehicles to learn their position regarding maintaining current registration on the vehicle, as Chase will not extend permission to anyone other than the original customers to register/title the vehicle.

How do I know if the account is up to date?

expand one-time title and lien section

We can provide the account status and other account information to the estate's representative after receiving supporting documentation.

What will happen if no updates are made to the account or no action is taken?

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If there is still a living customer on the account, the account will stay the way it is today. If there is no living customer on the account, please call us at 1-877-828-4771 to see what assistance options we can offer.

Can I provide photocopies of the documents you're requesting?

expand one-time title and lien section

Yes, we’ll accept copies. Please fax the copies to 1-602-714-2477 or email them to Please provide your contact number, so we can reach you with any questions we may have.

How do I obtain the title for the vehicle?

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When the account is paid off, the title and/or lien release will be sent in the customer's name to the address on file or as instructed by the estate representative. The family or appointed representative would then work with the State Bureau of Motor Vehicles to transfer ownership.

What if I still have questions about the auto loan or lease?

expand one-time title and lien section

Please call us at 1-877-828-4771 , Monday thru Friday, 9:00 a.m. to 5:00 p.m. Eastern time.