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Estate | Chase Auto | Chase






FAQs

Estate

Can I receive account information if I am not named on the accounts?

expand one-time title and lien section

To disclose account information, we would need documentation identifying the estate representative. Such documentation may vary by state law and the size of the estate, but may include Letters of Administration or Letters of Testamentary, etc. 

What if I decide to keep the vehicle and continue making payments?

expand one-time title and lien section

While this is not a recommended option, we do suggest that you reach out to your State Bureau of Motor Vehicles to learn their position regarding maintaining current registration on the vehicle, as Chase will not extend permission to anyone other than the original customers to register/title the vehicle.

How do I know if the account is up to date?

expand one-time title and lien section

We can provide the account status and other account information to the estate's representative after receiving supporting documentation.

What will happen if no updates are made to the account or no action is taken?

expand one-time title and lien section

If there is still a living customer on the account, the account will stay the way it is today. If there is no living customer on the account, please call us at 1-877-828-4771 to see what assistance options we can offer.

Can I provide photocopies of the documents you're requesting?

expand one-time title and lien section

Yes, we’ll accept copies. Please fax the copies to 1-602-714-2477 or email them to caf.probate@chase.com. Please provide your contact number, so we can reach you with any questions we may have.

How do I obtain the title for the vehicle?

expand one-time title and lien section

When the account is paid off, the title and/or lien release will be sent in the customer's name to the address on file or as instructed by the estate representative. The family or appointed representative would then work with the State Bureau of Motor Vehicles to transfer ownership.

What if I still have questions about the auto loan or lease?

expand one-time title and lien section

Please call us at 1-877-828-4771, Monday to Friday, 6:00 a.m. to 3:30 p.m. Mountain Standard time.