Estate | Chase Auto | Chase

To disclose account information, we would need documentation identifying the estate representative. Such documentation may vary by state law and the size of the estate, but may include Letters of Administration or Letters of Testamentary, etc. 

Protecting and safeguarding our customers' information is important to us, so that’s why we ask for documentation verifying your identity.

Please call us at 1-877-828-4771 Monday-Friday 9:00 AM to 5:30 PM ET, so we can discuss your options.

Chase will allow a non-signing family member (a family member who is not a party to either the lease or retail contract) to continue to make payments on either a retail contract or lease through maturity. However, we suggest you reach out to your State Bureau of Motor Vehicles to learn their position regarding maintaining current registration on the vehicle before pursuing this course of action.

We can provide the account status and other account information to the estate's representative after receiving supporting documentation.

If there is still a living customer on the account, the living customer will remain on the account.

If there is no living customer on the account, call us at 1-877-828-4771 to see what options we can offer.

Yes, we accept copies. Email them to caf.probate@chase.com. 

Keep in mind: Include your contact number in the email, so we can reach you with any questions.

When the account is paid off, the title and/or lien release will be sent in the customer's name to the address on file or as instructed by the estate representative. The family or appointed representative would then work with the State Bureau of Motor Vehicles to transfer ownership.

If you still have questions, call us at 1-877-828-4771 , Monday-Friday, 9:00 AM to 5:30 PM ET.