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Estate | Chase Auto | Chase






FAQs

Estate

We’re very sorry for your loss and understand this may be a difficult time for you. Maybe you aren’t sure where to start or what questions to ask. You have options, and we’re committed to helping you complete your request as quickly and easily as possible.

Can I receive account information if I'm not named on the account(s) of the deceased?

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To disclose account information, we would need documentation identifying the estate representative. Such documentation may vary by state law and the size of the estate, but may include Letters of Administration or Letters of Testamentary, etc. 

Why do I need to provide documentation to get information on my deceased family member's account?

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Protecting and safeguarding our customers' information is important to us. 

I would like to take over financial responsibility for the loan or lease. What do I need to do?

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Please call us at 1-877-828-4771 Monday-Friday 9:00 AM to 5:30 PM ET. We'll discuss options with you.

What if I decide to keep the vehicle and continue making payments?

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While this isn't a recommended option, we do suggest that you reach out to your State Bureau of Motor Vehicles to learn their position regarding maintaining current registration on the vehicle, as Chase won't extend permission to anyone other than the original customers to register/title the vehicle.

How do I know if the account is up to date?

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We can provide the account status and other account information to the estate's representative after receiving supporting documentation.

What will happen if no updates are made to the account or no action is taken?

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If there is still a living customer on the account, the account will stay the way it is today. If there is no living customer on the account, please call us at 1-877-828-4771 to see what assistance options we can offer.

Can I provide photocopies of the documents you're requesting?

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Yes, we’ll accept copies. Please email them to caf.probate@chase.com. Please provide your contact number, so we can reach you with any questions we may have.

How do I obtain the title for the vehicle?

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When the account is paid off, the title and/or lien release will be sent in the customer's name to the address on file or as instructed by the estate representative. The family or appointed representative would then work with the State Bureau of Motor Vehicles to transfer ownership.

What if I still have questions about the auto loan or lease?

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Please call us at 1-877-828-4771 , Monday-Friday, 9:00 AM to 5:30 PM ET.

For more information about your Auto and other Chase accounts, go to chase.com/EstateServices.