Alert Message Please update your browser.

We don't support this browser version anymore. Using an updated version will help protect your accounts and provide a better experience. 

Update your browser

Please update your browser.

We don't support this browser version anymore. Using an updated version will help protect your accounts and provide a better experience.

Update your browser

Close

We’ve signed you out of your account.

You’ve successfully signed out

We’ve enhanced our platform for chase.com. For a better experience, download the Chase app for your iPhone or Android. Or, go to System Requirements from your laptop or desktop.

Estate | Chase Auto | Chase






FAQs

Estate

We’re very sorry for your loss and understand this may be a difficult time for you. Maybe you aren’t sure where to start or what questions to ask. You have options, and we’re committed to helping you as quickly and easily as possible.

To disclose account information, we would need documentation identifying the estate representative. Such documentation may vary by state law and the size of the estate, but may include Letters of Administration or Letters of Testamentary, etc. 

Protecting and safeguarding our customers' information is important to us, so that’s why we ask for documentation verifying your identity.

Please call us at 1-877-828-4771 Monday-Friday 9:00 AM to 5:30 PM ET, so we can discuss your options.

Chase will allow a non-signing family member (a family member who is not a party to either the lease or retail contract) to continue to make payments on either a retail contract or lease through maturity. However, we suggest you reach out to your State Bureau of Motor Vehicles to learn their position regarding maintaining current registration on the vehicle before pursuing this course of action.

We can provide the account status and other account information to the estate's representative after receiving supporting documentation.

If there is still a living customer on the account, the living customer will remain on the account.

 

If there is no living customer on the account, call us at 1-877-828-4771 to see what options we can offer.

Yes, we accept copies. Email them to caf.probate@chase.com

 

Keep in mind: Include your contact number in the email, so we can reach you with any questions.

When the account is paid off, the title and/or lien release will be sent in the customer's name to the address on file or as instructed by the estate representative. The family or appointed representative would then work with the State Bureau of Motor Vehicles to transfer ownership.

If you still have questions, call us at 1-877-828-4771 , Monday-Friday, 9:00 AM to 5:30 PM ET.

For more information about your Auto and other Chase accounts, go to chase.com/EstateServices.

Start of overlay

End of overlay
Start of overlay

You're now leaving Chase

Chase's website and/or mobile terms, privacy and security policies don't apply to the site or app you're about to visit. Please review its terms, privacy and security policies to see how they apply to you. Chase isn’t responsible for (and doesn't provide) any products, services or content at this third-party site or app, except for products and services that explicitly carry the Chase name.

End of overlay