Auto FAQs
Account Management
Your account number can be found in both your welcome letter and first statement. If you haven’t received your welcome letter and first statement yet, call us at 1-800-336-6675.
Make sure you’re using the correct sign-in credentials for chase.com, as you may have also enrolled in other vehicle manufacturer or dealer sites that could have been set up with a different user ID and/or password. If you're still having issues, please contact us at 1-877-242-7372.
You can send us a secure message with attachments up to 10 MB or 20 files by following these steps:
- Sign in to chase.com
- Go to the side menu and choose "Secure messages"
- Choose "New message" and follow the prompts
or
- Sign in to the Chase Mobile app
- Open Profile & Settings under the icon in the top right
- Go to "Alerts & messages"
- Choose "Secure message center"
- Choose "New message" and follow the prompts
If you're a loan customer, you can update your address by choosing “Profile & Settings” on chase.com.
The term "loan" refers to either a loan or retail installment sales contract depending on your particular financing, as indicated on your contract.
If you're a lease customer, call us at 1-800-227-5151 to update your address. We’ll let you know how the address change may impact your lease account.
If you have moved to a different state, it's necessary to re-register your vehicle. Contact your new state’s DMV to confirm the registration requirements and title your vehicle.
Once enrolled, you can see your digital statements, letters and account notices online. To see them, sign in to your auto account at chase.com, and then go to “Statements and Documents.”
If you’re the primary account holder you can manage your paperless preferences by signing in at chase.com/paperless. You can then turn paperless statements and letters on or off.
Sign in to your auto account at chase.com. Go to the “More” menu and then “Account Details”. Open the “See interest paid letter” link and choose the printer icon to print.