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We’ve enhanced our platform for chase.com. For a better experience, download the Chase app for your iPhone or Android. Or, go to System Requirements from your laptop or desktop.

Online Account Enrollment FAQs






FAQs

Online Account Enrollment

How do I sign up to manage my auto account online?

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  • To sign up for online account access on chase.com or the mobile app, you’ll first need your auto account number.

    - You can find the number at the top of your statement.
  • You’ll also need your Social Security or tax ID number.
  • Choose the link below to sign in. If not enrolled, choose “Sign up now” to enter this information.

Get online access.

How can I change my username or password?

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You can change your personal details, including your chase.com username and password, phone numbers, email addresses and more, by choosing “Profile & Settings” in the upper left navigation on chase.com.

How can I update my mailing address?

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If you are a loan customer, you can update your address online by selecting “Profile & Settings” in the upper left navigation on chase.com. If you are a lease customer and need to update your address, please call us at 1-800-227-5151 so we can review for impacts to the tax portion of your payment.

Why isn’t my lease/loan profile and password working on chase.com?

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Check and confirm that the credentials you’re using are correct for your chase.com account. When you get a new vehicle you may have several online accounts each with a different username and password. For example, you may have an account through your manufacturer or dealer that provides vehicle information, service appointment scheduling and more.

 

If you need assistance after you confirm your chase.com credentials, please call us at 1-877-242-7372.

What should I do if I forgot my username or password?

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On the sign-in screen, choose the "forgot username/password?" link directly below the sign-in button. Choose an option to verify your identity and enter the applicable information. Then choose "Other Chase account", enter your Auto loan or lease account number, and choose "Next" to proceed.

How do I get the mobile app?

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You can download the app through the Apple App Store or Google Play, or by texting “mobile” to 24273.

 

For more information about Mobile account management go to chase.com/digital/mobile-banking. The Chase Mobile® app is available for select mobile devices. Enroll in Chase OnlineSM and download the Chase Mobile® app. There's no charge from Chase, but message and data rates may apply.

What alerts are available for my account?

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We regularly add new functionality so the best way to see what Alerts your account is eligible for is to: 

  • Sign in and choose the "Profile & settings" icon at the top of the page.  
  • From the drop-down menu choose "Alerts," then from the left-hand menu "Choose alerts."
  • From the account drop-down menu choose your auto account.  
  • Choose the alert grouping you'd like to explore.
  • Choose the alerts and method of delivery you'd like. 
  • Make sure to choose "Save changes" when finished.

Can I see current and past statements online?

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Yes, statements are available on chase.com and can be seen as long as your auto account is active. Sign in to chase.com, choose your auto account and then choose “statements.”

Can I see current and past account notices and letters online?

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Once you’re enrolled, letters and notices produced electronically will be seen online. Sign in to chase.com, choose your auto account, then choose “statements.”

How do I manage my paperless preferences for statements and other communications?

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If you’re the primary account holder on the lease/loan you can manage your paperless preferences by signing in and choosing “Profile & settings” in the upper left navigation menu on chase.com. Then choose “Account settings” and “Paperless.” From here you can turn paperless statements and letters on or off.