You’ll need your auto account number at the top of your statement.
You’ll also need your Social Security or Tax ID number.
To sign in, go to online banking. If you’re not enrolled, choose “Enroll now.”
You can change your personal details (including your username and password, phone numbers, email addresses and more) by choosing “Profile & Settings” on chase.com.
On the sign-in screen, choose "Forgot username/password?" Then enter your Social Security Number or Tax ID and your Chase Auto account number. Choose "Next" to see your User ID. If you need to create a new password, choose "Yes." Then choose "Next" and follow the on-screen prompts.
Make sure you’re using the correct login credentials for chase.com as you may have also enrolled in other vehicle manufacturer or dealer sites that could have been set up with a different user id and/or password. If you're still having issues, please contact us at 1-877-242-7372.
You can download the Chase Mobile® app from the Apple App Store or Google Play.
Keep in mind: The Chase Mobile® app is available for select mobile devices. You can enroll in Chase Online℠ to download the Chase Mobile® app. There's no charge from Chase, but message and data rates may apply.
You can send us a secure message by following these steps.