Chase Privacy and Security
Welcome to the Chase Security Center
Our suite of security features can help protect your info and money, and give you peace of mind.
Let's work together to help keep your account safe
Older adults in particular are at risk for fraud. Learn how you can help us protect your accounts.
Stay one step ahead of scams
Learn more about the common tricks scammers are using to help keep yourself safe.
"Did you authorize this transaction? Send the money to yourself using Zelle®."
TIP: Chase will never ask you to send money back to yourself to reverse fraud on your account or to fix an issue.
For sale, hot deal
"Get a great price on these exclusive sneakers. You can pay using cash or a payment app."
TIP: Be cautious of great "deals" on social media sites. Once you send money you may not get it back.
"We've detected malware on your computer. Let's get that fixed for you. There will be a small cost to make your computer secure."
TIP: Never give anyone remote access to your computer unless you can 100% verify who they are.
Let's work together to help protect you and those you love
How we help protect you
We're always working to make your banking safer. See how we're helping to protect you and your accounts.
What you can do to help protect yourself
Learn safety practices and the steps you can take to help protect yourself from fraud and scams.
Help protect your money as you age
Recognize the signs of financial abuse and exploitation. Get the tools you need to help you stay safe.
How to spot fraud and scams
Scammers spend their days coming up with new ways to trick us. Learn what to watch out for to help keep yourself safe.
Frequently asked questions
Scam emails are often poorly written. Look out for typos, grammatical errors and other signs that an email was not written by a legitimate company.
If it's a phone call, hang up. If it's an email or text message, stop responding. If you think you've given the scammer personal or account information, please contact us so we can help assess your situation.
You may also want to report suspicious calls, emails, and text messages to the U.S. Federal Trade Commission.
If you have an issue or suspect fraud on a purchase with a Chase credit or debit card, usually we can just cancel your card and send you a new one. If the purchase was made directly from your checking or savings account (also known as ACH payment), it may require closing your account and opening a new one.