DISASTER ASSISTANCE Providing support during difficult moments
We’re here to help navigate disaster relief together
Personal banking
Get help managing your everyday banking needs and accessing your accounts when a disaster disrupts your routine.
Credit card
Disasters can make managing your credit card account more challenging. We can discuss options and resources that may help.
Business banking
A disaster can disrupt your business in unexpected ways. We can help you take the right next steps and discuss options for financial relief.
Home lending
Recovering from damage to your home can be overwhelming. We can help you explore mortgage support options as you move forward.
Auto
Damage, displacement or financial hardship due to a natural disaster may affect how you manage your auto loan or lease. We can discuss options that may be available to you.
Call our Special Care Team at 1-800-254-7713
If you have questions about your Chase accounts or concerns about upcoming payments, our team is here to help.
If you’re in the military, call our specialist team at 1-877-469-0110
Chase military customers activated to respond to a disaster may be eligible for additional benefits.
Emergencies can create opportunities for scammers
Unfortunately, scammers often target people when they are most vulnerable. Four typical scams to watch for are:
Scammers are impersonating Chase
Caller ID and text messages can be spoofed to look exactly like they're coming from Chase, so if you're unsure, don't engage and call us using the number on the back of your card or account statement.
Fake government assistance
Scammers pretend to be from FEMA or another government agency, offering disaster assistance or expedited aid. If they ask for money, banking information or payment to process an application, it’s most likely a scam. You can check for official assistance programs by going directly to the official agency’s website, such as FEMA.govOpens overlay.
Home repair or contractor scams
After a disaster, scammers can go door to door or contact you through social media, offering immediate repairs, cleanup or debris removal. They may ask for payment upfront, then disappear without finishing or even starting the work. To see if a contractor is legit, verify their license and insurance, check their business reputation on the Better Business BureauOpens overlay, and insist on a detailed written contract.
Fake charities
Scammers frequently create fake charities or impersonate legitimate relief organizations to collect donations. High-pressure requests for immediate donations are a common warning sign. Check the legitimacy of the charity and access their official website through CharityWatchOpens overlay or the BBB Wise Giving AllianceOpens overlay.
Stay informed about scams and how to help protect yourself
Additional resources
Organizations and programs that may be able to provide additional support.
Frequently asked questions
First, follow instructions from local emergency officials and focus on the safety of yourself and your family. Once it’s safe, contact your insurance company to start the claims process, take photos or videos of any damage and save receipts for emergency expenses like housing, food, transportation and supplies. Keep important documents, such as identification, insurance policies and account information, accessible whenever possible. If documents are lost or damaged, replacement resources may be available through state and federal agencies.
Visit FEMA.govOpens overlay for the latest list of declared disaster areas.
You may qualify for support through FEMAOpens overlay, the American Red CrossOpens overlay or you can find more information at DisasterAssistance.gov.Opens overlay
Yes, please call 1-800-254-7713. We can help you with available options for your Chase accounts.
