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Natural Disasters: Important Information

   

 

Natural Disasters: Important Information

We're committed to helping our customers impacted by natural disasters. We can walk you through your options for relief and help you navigate the recovery process.

CALIFORNIA WILDFIRES

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Please take time to make sure you and your family are safe.  When you can focus on your mortgage payment and insurance, here’s what you should know:

If you’re in
Butte or Ventura county or one of the Los Angeles county zip codes below:

 

90263

91301

91304

91326

91364

 
 

90265

91302

91307

91361

91367

 
 

90290

91303

91311

91362

91371

 

 

  • You don’t need to call us. When we see that you’re not making your payments, we'll call you to see how we can help. Of course, you can call us at 1-888-356-0023.
  • We’ve waived late fees for November, and won’t charge you any through February.
  • We won’t report late payments to the credit-reporting agencies through February, but we won’t change information we’ve already reported.
  • We need you to keep your information up to date so we can get in touch with you:
  • Update your mailing address, email and cell phone number on the Chase Mobile app® , chase.com or at a Chase branch.

If you aren’t in the areas listed above and have been affected by wildfires, please call us at 1-888-356-0023.

Contact us by Phone:

Special Care – 1-888-356-0023
Deaf or Hard of Hearing TTY – 1-800-242-7383
Homeowner’s Insurance Inquiries – 1-877-530-8951

Find a Branch:

Branch Locator

HOW TO WORK WITH YOUR INSURANCE COMPANY:

  • Call your homeowner’s insurance agent or company to discuss your situation. Ask whether you should make a claim.
  • If you decide to file a claim, we’ll walk you through the process at chase.com/insuranceclaim.

HURRICANE MICHAEL

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We want to help support your recovery if you were affected by Hurricane Michael. We’ve waived late fees for October for customers in the hardest-hit counties of Florida, Alabama and Georgia and we’ll waive them through January for our customers in counties that FEMA declares for Individual Assistance.

 

When you can focus on your mortgage payment and insurance, here’s what you should know:

 

IF YOU CAN KEEP MAKING YOUR PAYMENTS, please do so.

 

IF YOU'RE CONCERNED ABOUT MAKING YOUR PAYMENTS, we can work with you.

 

If you’re in a FEMA-declared county for individual assistance (To find out, go to FEMA and scroll down to Disaster Assistance; FEMA will post information as it makes decisions after the storm):

  • You don’t need to call us. When we see that you’re not making your payments, we'll call you to see how we can help. Of course, you can always call us at 1-888-356-0023.
  • We won’t charge you any late fees through January.
  • We won’t report late payments to the credit-reporting agencies through January, but we won’t change information we’ve already reported.

If you’re not in a FEMA-declared county:

HOW TO WORK WITH YOUR INSURANCE COMPANY:

  • Call your homeowner’s insurance agent or company to discuss your situation. Ask whether you should make a claim.
  • If you decide to file a claim, we’ll walk you through the process at chase.com/insuranceclaim.

HOW TO GET DISASTER ASSISTANCE:

  • If you're in a FEMA declared disaster area and are concerned you don’t have enough insurance on your home, or the right coverage, go to SBA Disaster Assistance.
  • If you want more information about coverage under the National Flood Insurance Program go to Floodsmart.gov.

Please keep your mobile phone and email information updated at Chase.com or the Chase Mobile app so we can keep in touch.

HURRICANE FLORENCE

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We want to help support your recovery if you were affected by Hurricane Florence.

 

When you can focus on your mortgage payment and insurance, here’s what you should know:

 

IF YOU CAN KEEP MAKING YOUR PAYMENTS, please do so.

 

IF YOU'RE CONCERNED ABOUT MAKING YOUR PAYMENTS, we can work with you.

 

If you’re in a FEMA-declared county for individual assistance (To find out, go to FEMA and scroll down to Disaster Assistance):

  • You don’t need to call us. When we see that you’re not making your payments, we'll call you to see how we can help. Of course, you can always call us at 1-888-356-0023.
  • We won’t charge you any late fees through December.
  • We won’t report late payments to the credit-reporting agencies through December, but we won’t change information we’ve already reported.

If you’re not in a FEMA-declared county:

HOW TO WORK WITH YOUR INSURANCE COMPANY:

  • Call your homeowner’s insurance agent or company to discuss your situation. Ask whether you should make a claim.
  • If you decide to file a claim, we’ll walk you through the process at chase.com/insuranceclaim.

HOW TO GET DISASTER ASSISTANCE:

  • If you're in a FEMA declared disaster area and are concerned you don’t have enough insurance on your home, or the right coverage, go to SBA Disaster Assistance.
  • If you want more information about coverage under the National Flood Insurance Program go to Floodsmart.gov.

Please keep your mobile phone and email information updated at Chase.com or the Chase Mobile app so we can keep in touch.

GENERAL INFORMATION

What you should do:

  • Focus on the safety of you and your loved ones.
  • Update your contact information—especially your cell phone number and temporary address if you’ve been evacuated—on your Chase Mobile app® or on chase.com.
  • Military customers who've been activated to respond to a disaster may be eligible for additional benefits. Please call our military services hotline at 1-877-469-0110.

How to work with your insurance company:

  • Call your homeowner’s insurance agent or company to discuss your situation. Ask whether you should make a claim.
  • If you decide to file a claim, we’ll walk you through the process at chase.com/insuranceclaim

If you have questions about your situation, feel free to call us at 1-888-356-0023.

You may also find this information helpful:

FEMA – 1-800-621-3362 or fema.gov

The American Red Cross1-800-733-2767 or redcross.org

Red Cross Open SheltersGo to Open Shelters

Chase military services hotline – 1-877-469-0110

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