Natural Disasters: Important Information
We're committed to helping our customers impacted by natural disasters. We can walk you through your options for relief and help you navigate the recovery process.
General Information
What you should do:
- Focus on the safety of you and your loved ones.
- Update your contact information—especially your cell phone number and temporary address if you’ve been evacuated—on your Chase Mobile app® or on chase.com.
- If you have questions about your situation and Chase accounts, please call our Chase Special Care line at 1-800-254-7713.
- Military customers who've been activated to respond to a disaster may be eligible for additional benefits. Please call our military services hotline at 1-877-469-0110.
Contacts you may need:
- FEMA 1-800-621-3362 or fema.govOpens overlay
- The American Red Cross – 1-800-733-2767 or redcross.orgOpens overlay
- Red Cross Open Shelters – Go to Open SheltersOpens overlay
- Chase military services hotline – 1-877-469-0110
- Chase special care line – 1-800-254-7713
How to work with your insurance company:
- Call your homeowner’s insurance agent or company to discuss your situation. Ask whether you should make a claim.
- If you decide to file a claim, we’ll walk you through the process at chase.com/insuranceclaim.