Natural Disasters: Important Information
We're committed to helping our customers impacted by natural disasters. We can walk you through your options for relief and help you navigate the recovery process.
Frequently Asked Questions
First, make sure you and your family are safe. As soon as you are notified of an imminent storm, fire or flooding, follow evacuation instructions immediately.
Once you can safely return to your home, document any damage and contact your insurance agent.
Go to FEMA.govOpens overlay for complete recent lists of areas FEMA has declared.
Please update your mailing address, email and contact numbers through the Chase Mobile app, Chase.com or at a Chase branch. Or call us directly at 1-800-848-9136.
If you can continue making your mortgage payments, you should do so.
If you're in the military and have been activated to respond to a disaster, you may be eligible for additional benefits. Please call our military services hotline at 1-877-469-0110.
For more information on disaster related assistance options, call us at 1-800-254-7713. For storm specific information, we'll add more information on a current events tab on chase.com/NaturalDisaster.
Deaf or Hard of Hearing, contact Operator Relay services by dialing 711.
For information on options available that are not disaster related, please go to assistance programs.
Yes, please call 1-800-254-7713. We can help you with available options for your checking, credit card and auto loan Chase accounts.
Yes, just call Customer Service at 1-800-848-9136 and we’ll help you. It takes about 48 hours to make the change, and you can restart your automatic payments when you’re ready.
Call your homeowner’s insurance agent or company to discuss your situation. For information on government assistance, please go to DisasterAssistance.govOpens overlay or call 1-800-621-3362.
Yes. Call us at 1-800-848-9136 and we can look it up for you.