For New York customers
New York Customer Complaints
You may file complaints about your Servicer with the New York State Department of Financial Services or obtain further information from the department by calling the department's Consumer Help Unit at 1-800-342-3736 or by visiting www.dfs.ny.gov. You may also file complaints directly with Chase by calling or writing us using the Customer Service inquiries toll-free number and mailing address listed on this website. Chase is not registered with the Superintendent of Financial Services.