How to report fraud
SECURITY CENTER
How to report fraud
We know discovering suspicious activity can be alarming, but we're here to help, with the tools you need to report fraud.
Contact us to report fraud
If you see an unauthorized charge or believe your Chase account was compromised, let us know right away by calling us at one of the phone numbers below.
Checking or savings account
1-800-935-9935
1-713-262-3300 (outside the U.S.)
We accept operator relay calls.
Monday-Friday: 8 AM-midnight ET
Saturday: 9 AM-6 PM ET
Sunday: 9 AM-6 PM ET
Fax: 1-614-422-7171
Think you've experienced identity theft?
Identity theft occurs when someone steals your personal information and uses it without your consent to take your money,
open credit accounts and more. If this has happened to you, here are the next steps you should take.
Review your credit report
You can pull your Experian™ credit report for free once a year with Chase Credit Journey®. Review it for fraudulent accounts and unauthorized transactions, and check the accuracy of your personal information, like address and Social Security number.
Notify Experian™, Transunion® and Equifax® directly if anything is incorrect.
Review your credit report
You can pull your Experian™ credit report for free once a year with Chase Credit Journey®. Review it for fraudulent accounts and unauthorized transactions, and check the accuracy of your personal information, like address and Social Security number.
Notify Experian™, Transunion® and Equifax® directly if anything is incorrect.
Put an alert on your account
Ask the three credit reporting agencies (Experian™, Transunion® and Equifax®) to place a fraud alert and security freeze on your file. A fraud alert notifies anyone pulling your credit file that you may be a victim of fraud.
A security freeze prevents credit loans and services from being opened in your name without your approval.
Put an alert on your account
Ask the three credit reporting agencies (Experian™, Transunion® and Equifax®) to place a fraud alert and security freeze on your file. A fraud alert notifies anyone pulling your credit file that you may be a victim of fraud.
A security freeze prevents credit loans and services from being opened in your name without your approval.
Reach out to local law enforcement
Supply all the information you can including, exact dates, times and account numbers. You can give a copy of the police report to creditors as evidence of fraud.
Reach out to local law enforcement
Supply all the information you can including, exact dates, times and account numbers. You can give a copy of the police report to creditors as evidence of fraud.
Explore our identity theft protection kit
Use this guide to learn more about identity theft, how to avoid it and how to recover if you've already experienced it.
Explore resources for older adults to
report fraud
AARP Fraud Watch
Call 1-877-908-3360 to be connected to trained fraud specialists and volunteers, or get more fraud and scam prevention resources at their website.
AARP Fraud Watch
Call 1-877-908-3360 to be connected to trained fraud specialists and volunteers, or get more fraud and scam prevention resources at their website.
Eldercare Locator
Get connected to services for older adults and their families (like health, housing, insurance and more) at this government resource. You can also speak with their specialists on the phone at 1-800-677-1116.
Eldercare Locator
Get connected to services for older adults and their families (like health, housing, insurance and more) at this government resource. You can also speak with their specialists on the phone at 1-800-677-1116.
National Elder Hotline
Call 1-833-FRAUD-11 (1-833-372-8311), a free resource created by the U.S. Department of Justice (DOJ).
National Elder Hotline
Call 1-833-FRAUD-11 (1-833-372-8311), a free resource created by the U.S. Department of Justice (DOJ).
Other educational resources
Consumer Financial Protection Bureau
Get tools like Managing Someone Else's Money at this government agency that protects consumers in the financial marketplace.
FINRA
Explore essential tools for investors at the Financial Industry Regulatory Authority, a nonprofit organization that works under the supervision of the SEC.
ABA Foundation
Find resources like Safe Banking for Seniors at this division of the American Bankers Association, which offers information to banks to improve their communities.
SEC
Get the tools to make informed decisions about companies and investment professionals at the Securities and Exchange Commission, a U.S. government oversight agency that helps protect investors and promote fairness in the securities market.
National Adult Protective Services Association
This resource serves as a forum for sharing information, solving problems and improving the quality of services for victims of elder and vulnerable adult mistreatment.
Federal Trade Commission
Find a comprehensive list of financial scams at this government agency that helps protect consumers from deceptive or fraudulent practices.
Equal Justice Initiative
Get help with fraud and scam prevention at this branch of the U.S. Department of Justice that's dedicated to combating elder abuse, neglect and financial fraud and scams that target our nation's older adults.
National Center for Elder Abuse
Find information on government agencies, laws and other resources for your state.
Thinking Ahead Roadmap
Explore a guide for keeping your money safe as you age. The Thinking Ahead Roadmap will help you protect your money from scams, exploitation and costly financial mistakes by choosing someone you trust to be your financial advocate.
Let's work together to help protect you and those you love
How we help protect you
We're always working to make your banking safer. See how we're helping to protect you and your accounts.
What you can do to help protect yourself
Learn safety practices and the steps you can take to help protect yourself from fraud and scams.
Help protect your money as you age
Recognize the signs of financial abuse and exploitation. Get the tools you need to help you stay safe.
How to spot fraud and scams
Scammers spend their days coming up with new ways to trick us. Learn what to watch out for to help keep yourself safe.