How to report fraud

Reporting an incident after the fact

If you're worried you might have compromised your Chase account, please contact us immediately. The sooner we know what happened, the sooner we can help you.

Call us at one of the phone numbers listed below if you’ve accidentally given anyone the following types of information:

• Your credit or debit card number
• Personal information about you, such as your Social Security number or taxpayer identification number
• Your chase.com sign-in information, including your user name and password
  

For more information, please read our Identity Theft Kit (PDF).

Reporting a suspicious email

You can forward a suspicious email message to us at phishing@chase.com. We'll send you an automated response to let you know we got the message.

See examples of fraudulent email messages some of our customers have received.

Call us to report fraud

Checking and Savings Customers

1–800–935–9935
1–713–262–3300 (outside the U.S.)

We accept operator relay calls.

Monday-Friday: 8 AM-Midnight ET
Saturday: 9 AM-6 PM ET
Sunday: 9 AM-6 PM ET
Fax: 1-614-422-7171

Chase Sapphire Customers

1–888–262–4273

We accept operator relay calls.

Monday-Friday: 8 AM-Midnight ET
Saturday: 9 AM-6 PM ET
Sunday: 9 AM-6 PM ET
Fax: 1-614-422-7171

Home Lending Customers

1–800–848–9136

We accept operator relay calls.

Monday-Friday: 9 AM-6 PM ET
Saturday: Closed
Sunday: Closed
Fax: 1-614-422-7171

Credit Card Customers
(personal)

1-800-955-9060

We accept operator relay calls.

Monday-Friday: 8 AM-9 PM ET
Saturday-Sunday: 9 AM-6 PM ET

Credit Card Customers
(business)

1–888–269–8690

We accept operator relay calls.

Monday-Friday: 8 AM-Midnight ET
Saturday: 9 AM-6 PM ET
Sunday: 9 AM-6 PM ET
Fax: 1-614-422-7171

Chase Auto Finance
Retail/Loan Customers

1–800–336–6675

We accept operator relay calls.

Monday-Friday: 8 AM-6 PM ET
Saturday: 8 AM-6 PM ET
Sunday: 9 AM-6 PM ET
Fax: 1-614-422-7171

Chase Auto Finance
Lease Customers

1–800–227–5151

We accept operator relay calls.

Monday-Friday: 8 AM-6 PM ET
Saturday: 9 AM-6 PM ET
Sunday: Closed
Fax: 1-614-422-7171

Chase Commercial Customers

Contact your Customer Service Professional or Client Service Officer.

Contact us electronically to report fraud

We strongly urge you to call us right away if you think your Chase account is at risk, because that’s the fastest way for us to help you. But if you’d rather contact us electronically, please sign in to chase.com and send us a secure message. We may need to speak with you to gather additional information.