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How to report fraud

How to report fraud

Reporting an incident after the fact

If you're worried you might have compromised your Chase account:

Please contact us immediately. The sooner we know what happened, the sooner we can help you.

If you’ve accidentally given anyone the following types of information, call us at one of the phone numbers listed in the chart below:

  • Your credit or debit card number
  • Personal information about you, such as your Social Security number or taxpayer identification number
  • Your chase.com sign-in information, including your user name and password

For more information, please read our Identity Theft Kit (PDF).

Reporting a suspicious email

If you think you've received a suspicious email but you haven't acted on it:

Please forward it to abuse@chase.com so we can investigate it for you. We’ll send you an automated response to let you know we got the email, and we'll follow up with you, if necessary, within a few days.

See examples of fraudulent email messages some of our customers have received.

Call us to report fraud

Checking and Savings Customers
1–800–935–9935
1–713–262–3300 (outside the US)

TTY Support
1-800-CHASETD
(1–800–242-7383)    

Chase Premier Platinum Customers
1–888–262–4273

TTY Support
1-800-CHASETD
(1–800–242-7383)    

Mortgage Customers
1–800–848–9136

TTY Support
1-800-582-0542

Credit Card Customers
(personal)

1–800–432–3117

TTY Support
1-800-955-8060    

Credit Card Customers
(business)

1–888–269–8690

TTY Support
1-800-955-8060

Chase Auto Finance
Retail/Loan Customers

1–800–336–6675

TTY Support
1-800-524-9765    

Chase Auto Finance Auto
Lease Customers

1–800–227–5151

TTY Support
1-800-524-9765

Chase Commercial Customers
Contact your Customer Service Professional or Client Service Officer.

Contact us electronically to report fraud

We strongly urge you to call us right away if you think your Chase account is at risk, because that’s the fastest way for us to help you. But if you’d rather contact us electronically, please sign in to chase.com and send us a secure message. We may need to speak with you to gather additional information.

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