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How we protect you

How we protect you

We work hard to protect your information and your accounts with us.

We require you to sign up with chase.com before you can see your account information on the site, in the Chase Mobile® app or on the Chase Mobile website.

Encrypting your information

We use secure technology to encrypt your personal information such as your user name, password and account information when it travels over the Internet. In other words, we scramble your details en route and decode it all when we receive it.

Please make sure your Web session is secure by looking for a small green lock symbol in the lower corner of your Web browser window or in the browser’s Web address field. Current versions of leading browsers use this symbol to show that the Web page is encrypted. You can also look for "https://" at the beginning of the website URL in your browser’s address field. The "s" means your Web connection is secure.

Social Security number policy

We collect Social Security numbers to help establish, maintain and service our customers’ accounts in the normal course of business and as required by law. We use reasonable measures to protect Social Security numbers, and we don’t let anyone disclose them unlawfully.

Managing employee conduct

Our Corporate Code of Conduct expresses our absolute commitment to integrity, our related corporate values and ethical standards, and the associated business conduct we expect from all our employees. The Code of Conduct includes specific guidelines about how employees should safeguard confidential information, including our customers’ data. In general, these guidelines limit our employees’ access to confidential information, and restrict how we use and disclose information for specifically authorized processes and transactions. If you or we determine that any of our employees have violated the Code of Conduct, we’ll take corrective action, including (when necessary) immediate dismissal.

Verifying our practices

We’re always reviewing our operations and business practices to make sure they comply with the corporate policies and procedures we’ve created to protect confidential information. That includes 1) Chase auditors who report directly to the JPMorgan Chase Board of Directors, 2) external accounting and auditing firms, and 3) government regulators. During these self-assessments and examinations, we review our consumer privacy controls and safeguards; we describe these in our Online Privacy Policy and the U.S. Consumer Privacy Notice.

Knowing your recourse

Please contact us if you believe we haven’t complied with the U.S. Consumer Privacy Notice or our Online Privacy Policy regarding how we use personal information about you that we collect over the Internet, or if you believe we’ve given you inaccurate information.

Protecting your information in online forms

We encrypt the messages you send to us or we send to you through secure messaging on chase.com. If you send us messages through other sources, they might not be secure unless we tell you before you send your information that we’ve put security measures in place. That’s why we ask you not to send us confidential information, such as your Social Security number or account numbers, through unsecured email, text or other messaging systems. Instead, please use our secure messaging system or send the information to us through the US mail, contact us by phone or visit one of our branches.

Linking to other companies’ websites

We aren’t responsible for the online security practices of non-Chase companies we link to from our websites and apps. In most cases, we link to these non-Chase websites only to help you find more information about topics that interest you.

When you choose one of these links, we’ll warn you that you’re leaving chase.com and going to a site that might use different privacy policies and security standards than we do. For more information, see the “Site Links” section of the Chase Online Service Agreement.

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