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How we protect you

How we protect you

We work hard to protect your information and your accounts with us.

We require you to sign up with before you can see your account information on the site, in the Chase Mobile® app or on the Chase Mobile website.

Encrypting your information

We use 128-bit encryption to protect your personal information such as your user name, password and account information when it travels over the Internet. You can be sure your information is encrypted when the Internet address starts with “https://” and a lock symbol is shown in your web browser.

Our mobile applications use secure technology to protect you and your financial information. Some mobile features will be unavailable on devices that have been jailbroken, rooted or contain malicious software.

Allowing websites to access your information safely

We work with some financial websites and apps to give you control of your financial information and to keep it secure and private. If you choose to use them to help manage your finances or invest, you’ll be prompted to enter your Chase username and password directly into a secure window from their website. That way, they won’t need to see or store your name and password.  And, you'll have to give access only once, for all your devices and browsers to work.

You can sign in to to see which websites and apps you’ve given access through the secure window.  You can also remove that access. 

Social Security number policy

We collect Social Security numbers to help establish, maintain and service our customers’ accounts in the normal course of business and as required by law.  We use reasonable measures to protect and limit access to Social Security numbers, and to prohibit their unlawful disclosure.

Managing employee conduct

Our Corporate Code of Conduct expresses our absolute commitment to integrity, our related corporate values and ethical standards, and the associated business conduct we expect from all our employees. The Code of Conduct includes specific guidelines about how employees should safeguard confidential information, including our customers’ data. In general, these guidelines limit our employees’ access to confidential information, and restrict how we use and disclose information for specifically authorized processes and transactions. If you or we determine that any of our employees have violated the Code of Conduct, we’ll take corrective action, including (when necessary) immediate dismissal.

Verifying our practices

We regularly review our operations and business practices to make sure they comply with the corporate policies and procedures we’ve created to protect confidential information.

Knowing your recourse

Please contact us if you believe we haven’t complied with the U.S. Consumer Privacy Notice or our Online Privacy Policy regarding how we use personal information about you that we collect over the Internet, or if you believe we’ve given you inaccurate information.

Protecting your information in online forms

We encrypt the messages you send to us or we send to you through secure messaging on Chase online. If you send us messages through other sources, they might not be secure unless we tell you before you send your information that we’ve put security measures in place. That’s why we ask you not to send us confidential information, such as your Social Security number or account numbers, through unsecured email, text or other messaging systems. Instead, please use our secure messaging system or send the information to us through the US mail, contact us by phone or visit one of our branches.

Linking to other companies’ websites

We aren’t responsible for the online security practices of non-Chase companies we link to from our websites and apps. In most cases, we link to these non-Chase websites only to help you find more information about topics that interest you.

When you choose one of these links, we’ll warn you that you’re leaving and going to a site that might use different privacy policies and security standards than we do. For more information, see the “Site Links” section of the Chase Online Service Agreement.

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