Learn how we protect your information

We work hard to protect your information. That's why we ask you to sign in to chase.com or the Chase Mobile^® app to see your accounts on your desktop or mobile device.

Multiple authentication checks

When you sign in for the first time or with a device we don't recognize, we'll ask you for your username, password and a temporary identification code, which we'll send you by phone, email or text message. Once you give us the identification code, we'll sign you securely into your accounts.

This multistep process helps us protect your accounts and lets us recognize your device the next time you sign in. For extra security, we might ask you to do this again when you enroll in or start using new products (for example, our wire transfer service).

Suspicious activity

We monitor your chase.com profile to help us detect fraud as early as possible. We might call you if we notice a change in your online activity, but we'll never ask you for personal information over the phone, such as your mother's maiden name or Social Security Number.

If we can't reach you, we might place a temporary hold on your online activity to make sure it's you and not someone else using your account. If that happens, call us right away using one of numbers on How to Report Fraud to confirm your account activity, and you can start using your online and mobile access again.  

Safe access to your account information

We work with some financial websites and apps to give you control of your financial information and to keep it safe and private. When you use these websites to invest or help manage your finances, you'll enter your chase.com username and password directly into a secure chase.com window from their website and you'll only have to give access once.

If you've given access to one of our partners, you'll see them in Linked Apps and Websites, where you'll be able to remove their access. If you've linked your Chase account to apps and websites that aren't included on that list, you can remove their access at any time by changing your password.

We protect your messages

Secure messages you send us (or we send you) on chase.com are protected, but messages you send to us outside of chase.com might not be secure. If you need to send us Social Security numbers, account numbers or other confidential information, please only send it in a secure message on chase.com. You can also call us, visit one of our branches or send it by U.S. mail.

Encryption technology

We use 128-bit encryption technology to protect your username, password and other personal account information when you're using our site or apps. You'll know your information is encrypted when the chase.com page you're on starts with "https://" and you see a lock symbol in your web browser.

Keep in mind: We disable some features on your mobile device if it's been jailbroken or rooted, or if it contains malicious software.

Why we need your Social Security number

When we set up or manage your account information, we're required by law to have your Social Security number on file. We use internal policies to protect and limit access to your Social Security number and make sure it isn't used inappropriately.

Our employees

Our corporate code of conduct is our commitment to supporting the integrity and ethical standards we expect from our employees. The code includes specific guidelines about how we expect employees to protect confidential information (including your account and personal information), as well as guidelines to limit our employees access to your confidential information and restrict how we use and share information for certain processes and transactions.

Our business practices

We regularly review our business practices to make sure they follow the policies and procedures we created to protect your confidential information. Please call us if you think we've given you incorrect  information according to the U.S. Consumer Privacy Notice or our Online Privacy Policy.