Please update your browser.Steps to report a Problem with a Transaction
Report a Problem with a Transaction
Charged for something you shouldn’t have? Submit and track it on chase.com
Sign in to chase.com
Scroll down to "Recent Activity" to find the transaction
Choose the credit card with the transaction you’re concerned about
For a debit card transaction choose your checking account
Review the details to verify the merchant has made an error or if you had an unauthorized charge
Choose "Report a problem" to start the process
Let us know what the issue is with the transaction. Based on what you've chosen, you’ll answer a few more follow-up questions to finish the process
We’ll show you any recent credits to your account so you can check to see if the merchant already fixed it
If they haven’t, choose "No" and then "Next"
Review your responses. If everything looks correct, choose "Submit"
Print this page for your records. It will have information on what to expect next. Choose “Done”
After you report a transaction problem, you can check on the status anytime
Go to your "Account Menu". Under "Account Services" choose "Track Claims" from the drop down
Your Dispute Tracker will show you any Open or Closed disputes. It will also give you the Status so you know what’s happening with your dispute
Choose "See details" for more information. The detail screen will show you the progress of your dispute
Timing of credits and response times will differ based on your specific dispute
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