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We’re committed to help at every step

When you apply for mortgage assistance, we'll work with you to explore all your options and help you understand which best suits your situation. Start by sending us your information, and a Relationship Manager will work with you to explain all options so you can decide what's right for you.

Gather your information

To get started, please complete these documents:

Request for Mortgage Assistance (RMA) Form (PDF)
Para instrucciones en español (PDF)
Application Checklist (PDF)
IRS Form 4506T-EZ (PDF) May be required if you have self-employment income.

Send us your documents

When you've completed your documents, choose the best option to send them to us.

We’ll review and provide options

Within 30 days of receiving the documents, a Relationship Manager will reach out to request additional information, if necessary, and to explain all options so you can decide what's right for you.

Let us know your decision

After we provide your eligible options, you’ll have 14 days to let us know which option is best for you.

Review next steps

Your Relationship Manager will follow up with you about the option you’ve selected and will help guide you through the next steps.

If you have any questions about collecting and/or completing your documents, please call us at 1-800-848-9380. Additional forms can be found in our Forms center.

Resources

Access information for Military personnel
Watch mortgage assistance video
Get your credit score for free

Send us documents
Download forms
Call us at 1-800-848-9380

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