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Servicemember's Civil Relief Act

Servicemembers Civil Relief Act


You may be eligible for SCRA benefits or protections if you’re an active-duty servicemember, or a member of the national guard or reserve and called to active duty. These benefits and protections may include:

  • Reduction of Interest Rate
  • Protection from Foreclosure
  • Protection from Repossession
  • Early termination of Auto Lease

Call Chase Military Services toll free at 1-877-469-0110 about these and other servicing benefits available to you. Our specialists are available Monday – Friday from 8 AM to 10 PM ET and Saturday 9 AM to 6 PM ET. If calling internationally, you can call collect at 1-318-340-3308. Deaf/hard of hearing callers using TTY: 1-800-582-0542.

How to submit SCRA materials

When submitting orders by email, please follow these steps:

  1. Sign in to (must have customer profile)
  2. Choose Main Menu (on the upper left side)
  3. Choose Secure messages
  4. Select Compose Message
  5. Under Inquiries, select Military - Servicemembers Civil Relief Act benefits
  6. Select SCRA-Submit Military Orders/Documentation from the dropdown menu, then choose Go
  7. Please be sure to enter an account number in the blank message box provided
  8. Choose Add/Remove Attachments (please submit documents in .pdf format)
  9. Select Send

Please remember these tips when submitting documents for review:

  1. We are unable to clearly view photos of documents taken from electronic devices. If you are unable to submit an electronic copy of the items, please mail your documents to us at:
    Attn: SCRA Request
    PO Box 183240
    Columbus, OH 43218-3240
  2. If your request is to terminate a leased vehicle prior to the term end date, the documentation must state that you are requesting an early lease termination. Please also provide the following information in the message box:
    • Full name
    • Date of the request
    • Chase account number
    • Date for lease termination