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Military Survivor Program

Survivor Program

Your commitment is to our country. Our commitment is to you.

As part of our commitment to our nation’s service members and their families, we have established the Military Survivor Program.

The goal of the program is to assist eligible spouses and dependents by cancelling the debt of Chase military customers who were killed in action (KIA), died of wounds received in action (DWRIA) or died in a combat theater of operations since January 1, 2011.

If a servicemember was liable for debt, the balances may be canceled for qualifying existing Chase mortgages, auto loans, credit cards, and other consumer or business debt.

Debt cancellation may be available for these products:

Home Lending

  • This may be applied to existing balances of all residential properties at the time of application to the program.
  • The property must be a one-to-four unit residential property or manufactured housing.

Auto Finance

  • Survivors may be eligible to have the existing auto loan balance canceled and may be able to keep the vehicle.
  • In the case of an auto lease, survivors may apply to assume the lease and retain the vehicle, or they may return the vehicle without being subject to fees or penalties.

Credit Cards

  • This may be applied to any Chase credit card.
  • Jointly liable surviving spouse can request to automatically change liability and retain card privileges.

Consumer Banking

  • Overdrawn or charged off balances may be canceled.

Business Banking

  • Survivors may be eligible to have at least some of the existing business loan or line of credit balance canceled.
  • Servicemembers’ business debt may be canceled in proportion to their ownership interest in the business.

Tax Implications

  • Debt cancellation may have tax implications when it comes time to file your tax return. Please consult your tax advisor.

For more information and to determine your eligibility, call Chase Military Services:

  • To start the process, have on hand the Department of Defense Report on Casualty Form (DD 1300)
  • 1-877-469-0110
  • Overseas: 1-318-340-3380 (collect)
  • Operator relay calls: We accept operator relay calls. If you’re deaf, hearing impaired, or have a speech disability, call 711 for assistance.
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