DISASTER ASSISTANCE Personal banking support when you need it
We’re here to help you access your money and stay on top of your finances during unexpected events
Stay connected during a disaster
Check your balances, transactions and important account details in the Chase Mobile® app or on chase.com anytime, anywhere.
Access emergency cash
Find a Chase branch or ATM near you, even if you’re away from home. In impacted areas, we may also waive fees for using non-Chase ATMs.
Keep up with upcoming bills
Pay bills securely, no matter where you are, in the Chase Mobile® app or on chase.com.
Send and receive money quickly
Use Zelle®, in the Chase Mobile® app to send or receive money so you can help support loved ones or cover urgent expenses.
Deposit checks using your phone
Deposit checks anytime without visiting a branch using Chase QuickDeposit℠ in the Chase Mobile® app.
Transfer funds to cover essentials
You can transfer money from another bank into your Chase account in the Chase Mobile® app or at chase.com.
Call our Special Care Team at 1-800-254-7713
If you have questions about your Chase accounts or concerns about upcoming payments, our team is here to help.
If you’re in the military, call our specialist team at 1-877-469-0110
Chase military customers activated to respond to a disaster may be eligible for additional benefits.
Frequently asked questions
- Visit your state’s Motor Vehicles office or official website for driver’s licenses and car titles
- Go to SSA.govOpens overlay or call 1-800-772-1213 to request a replacement Social Security card
- For birth certificates, marriage licenses, or other vital records, check your state’s health department or CDCOpens overlay’s records portal
- If it’s safe, try ATMs at Chase branches or partner networks, we may waive fees in impacted areas
- When stores are open and accepting debit cards, you may be able to request cash back with a purchase
- If your debit card is lost or damaged, call 1-800-254-7713 and we’ll work with you on a solution
- Some disaster relief centers (like FEMAOpens overlay or Red Cross sheltersOpens overlay) may offer financial aid or prepaid cards
- Digital wallets (like Apple Pay®, Google Pay™, Samsung Pay, PayPal and Paze®) can help you make payments even if you don’t have your physical cards
You can update your mailing address, email address and phone number in the Chase Mobile® app, on chase.com, at a branch or by calling us directly at 1-800-848-9136.
In FEMA declared Individual Assistance areas, we'll automatically waive or refund overdraft, monthly service and ATM fees we charge on consumer checking and saving accounts.
Call our Special Care Team at 1-800-254-7713 so we can review your situation together and talk through what options might be available.
When it is safe, we will post a sign at the impacted branch with instructions on how to access your safe deposit box. If it is not safe or possible to visit the branch, please call 1-800-935-9935.
