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Common questions about credit reporting
We send a range of account information, including loan or lease amount, account balance, scheduled monthly payment, payment history and status of the account.
The information we report is required to be complete and accurate. Because of this, we don’t make goodwill or courtesy adjustments. We understand that you may be concerned about the potential impact of a late payment. Learn more about credit reporting information, including tips for raising your credit score.
A payment can be reported as past due if it’s received 30 or more days after the due date.
You’re entitled to a free credit report every 12 months from each of the three major credit reporting agencies. To get your report or for more information, visit annualcreditreport.com
If you think we’ve reported information incorrectly, you can dispute it with us and/or with the credit reporting agency.
Please send us detailed information indicating what you think is inaccurate and why, and include any documentation you have. This may include marked-up copies of the credit report specifying the information you’re disputing, the front and back of a check, stop-payment confirmations or express mail receipts. Send the information to:
Chase Auto Finance
PO Box 901003
Fort Worth, TX 76101-2003
You can also provide the information directly to the credit reporting agencies by calling them at the numbers listed below:
Car dealerships may send your auto loan application to multiple lenders to determine financing options. You may contact the dealership if you have more questions.
Once you pay your balance, we will request an update to your credit report to reflect that it has been paid. Since the account was paid after charge-off, the charge-off status will remain on your credit report.
The credit reporting agencies are responsible for providing and updating the information for your credit report.