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Common questions about credit reporting

We send a range of account information, including loan or lease amount, account balance, scheduled monthly payment, payment history and account status.

The information we report is required to be complete and accurate. Because of this, we don’t make goodwill or courtesy adjustments. We understand that you may be concerned about the potential impact of a late payment. Learn more about credit reporting information, including tips for raising your credit score.

A payment may be reported as past due if it’s received 30 or more days after the due date.

You’re entitled to a free credit report every 12 months from each of the three major credit reporting agencies. To get your report or for more information, go to

If you think we’ve reported information incorrectly, you can dispute it with us and/or with the credit reporting agency.


To send to us, provide detailed information, indicating what you think is inaccurate and why. Include any documentation you have. This may include marked-up copies of the credit report specifying the information you’re disputing, the front and back of a check, stop-payment confirmations or express mail receipts. Send the information to:

Chase Auto

700 Kansas Lane

Attn: Credit Bureau Disputes LA4- 4022

Monroe, LA 71203-4774


You can also provide the information directly to the credit reporting agencies by calling them at the numbers listed below:

Equifax: 1-866-349-5191

Experian: 1-800-493-1058

TransUnion: 1-800-916-8800

Car dealerships may send your auto loan application to multiple lenders to determine financing options. Contact the dealership if you have more questions.

Once you pay your balance, we’ll request an update to your credit report to reflect that it’s been paid. Since the account was paid after charge-off, this status will remain on your credit report.

The credit reporting agencies are responsible for providing and updating the information for your credit report.

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