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FAQs

Common questions about credit reporting

What information do you send to the credit reporting agencies?

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We send a range of account information, including loan or lease amount, account balance, scheduled monthly payment, payment history and status of the account.

I missed a payment. Can you make a goodwill or courtesy adjustment and remove it from my credit report?

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The information we report is required to be complete and accurate. Because of this, we don’t make goodwill or courtesy adjustments. We understand that you may be concerned about the potential impact of a late payment. Learn more about credit reporting information, including tips for raising your credit score.

When is a payment reported as late on my credit report?

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A payment can be reported as past due if it’s received 30 or more days after the due date.

How can I get a copy of my credit report?

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You’re entitled to a free credit report every 12 months from each of the three major credit reporting agencies. To get your report or for more information, visit annualcreditreport.com

How do I correct an error on my credit report?

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If you think we’ve reported information incorrectly, you can dispute it with us and/or with the credit reporting agency.

 

Please send us detailed information indicating what you think is inaccurate and why, and include any documentation you have. This may include marked-up copies of the credit report specifying the information you’re disputing, the front and back of a check, stop-payment confirmations or express mail receipts. Send the information to:
 

Chase Auto Finance

PO Box 901003

Fort Worth, TX 76101-2003

 

You can also provide the information directly to the credit reporting agencies by calling them at the numbers listed below:
 

Equifax: 1-866-349-5191

Experian: 1-800-493-1058

TransUnion: 1-800-916-8800

While I was looking for a new car, numerous credit inquiries appeared on my credit report. Why do multiple inquiries appear on my credit report?

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Car dealerships may send your auto loan application to multiple lenders to determine financing options. You may contact the dealership if you have more questions.

My account charged off but I paid the balance. Why is the charge-off still showing on my credit report?

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Once you pay your balance, we will request an update to your credit report to reflect that it has been paid. Since the account was paid after charge-off, the charge-off status will remain on your credit report.

After Chase has requested an update, how long does it take for my credit report to reflect updated information?

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The credit reporting agencies are responsible for providing and updating the information for your credit report.