Alert Message Please update your browser.

We don't support this browser version anymore. Using an updated version will help protect your accounts and provide a better experience. 

Update your browser

Please update your browser.

We don't support this browser version anymore. Using an updated version will help protect your accounts and provide a better experience.

Update your browser


We’ve signed you out of your account.

You’ve successfully signed out

We’ve enhanced our platform for For a better experience, download the Chase app for your iPhone or Android. Or, go to System Requirements from your laptop or desktop.

How to spot suspicious emails

How to spot suspicious emails

What should you look for in emails today

Identity thieves continually develop new ways to try to find out your personal information. Check out the examples below to see the latest email strategies the thieves are using. These are just some of the suspicious communications our customers have received. They aren’t legitimate. If you get any emails like these, don’t respond to them.

Some common tip-offs that an email is phony are typos, grammatical mistakes, awkward language, missing words, extra spaces, and other signs that the email was written unprofessionally. Such emails might also ask you to look at an attachment or click a link and then give your personal information on a Web page or in a form. Or the sender’s email address might look suspicious. In the samples below, we’ve highlighted these kinds of things to show you real-world examples.

However, attackers are getting better at creating phony emails that look legitimate, so if you feel at all uncomfortable about an email that claims to be from us, forward it to

Remember: We won’t ask for confidential information such as your user name, password, personal identification number (PIN) or other account information in a text message or email, or over the phone unless you call us about an issue, such as something to do with your account. In that case, we’ll ask you to verify your information so we know you’re who you say you are.

Already gave out your information?

Please let us know immediately so we can help protect your account.

Example 1

Subject: IMPORTANT - New Chase Documents
From: Chase Documents

chase logo

Note: This is a service message with information related to your Chase account(s). It may include specific details about transactions, products or online services. If you recently cancelled your  account, please disregard this message.

We're writing to let you know the "New Documents" are available. Please view and complete the attached forms and documents in order to complete your request.


Example 2

Subject: Chase Online Bank Security Alert
Date: Mon, 2 Jan 2012 16:19:45 -0500

chase logo

Dear Chase OnlineSM Customer:

We're writing to let you know that your account is having problem we require you to verify your account immediately by clicking on the verification link below.

To verify your account, log on to

If you aren't chase bank customer and think you've received this message in error, please call our Customer Support team immediately, using the phone number on the "Contact Us" page on Chase Online.

Please don't reply directly to this automatically-generated email message.


Online Banking Team


Example 3

From: Chase
Subject: Customers Support Service : This instruction has been sent to all bank customers
Date: January 2, 2012 6:42:23 PM EST

chase logo

Dear client of Chase Bank,

Technical services of the Chase Bank are carrying out a planned software upgrade. We earnestly ask you to visit the following link to start the procedure of confirmation on customer data.

To get started, please click the link below:

This instruction has been sent to all bank customers and is obligatory to follow.

Thank you,

Customers Support Service