Alert Message Icon

Please update your browser soon.

Your browser is out of date. We’ll soon require a newer browser version to access your online accounts and statements. This will help protect your account and provide a better experience. Click here for your browser choices

Begin Site Message Content
Alert Message Icon
End Site Message Content

We’ve signed you out of your account.

Logoff You’ve successfully signed out

How to spot suspicious emails

How to spot suspicious emails

What should you look for in emails today

Identity thieves continually develop new ways to try to find out your personal information. Check out the examples below to see the latest email strategies the thieves are using. These are just some of the suspicious communications our customers have received. They aren’t legitimate. If you get any emails like these, don’t respond to them.

Some common tip-offs that an email is phony are typos, grammatical mistakes, awkward language, missing words, extra spaces, and other signs that the email was written unprofessionally. Such emails might also ask you to look at an attachment or click a link and then give your personal information on a Web page or in a form. Or the sender’s email address might look suspicious. In the samples below, we’ve highlighted these kinds of things in red text to show you real-world examples.

However, attackers are getting better at creating phony emails that look legitimate, so if you feel at all uncomfortable about an email that claims to be from us, forward it to abuse@chase.com.

Remember: We won’t ask for confidential information such as your user name, password, personal identification number (PIN) or other account information in a text message or email, or over the phone unless you call us about an issue, such as something to do with your account. In that case, we’ll ask you to verify your information so we know you’re who you say you are.

Already gave out your information?

Please let us know immediately so we can help protect your account.

Example 1

Subject: IMPORTANT - New Chase Documents
From: Chase Documents

Note: This is a service message with information related to your Chase account(s). It may include specific details about transactions, products or online services. If you recently cancelled your  account, please disregard this message.

We're writing to let you know the "New Documents" are available. Please view and complete the attached forms and documents in order to complete your request.


Example 2

Subject: Notification of limited account access
From: smcss@chaseonline.chase.com
Date: Mon, 2 Jan 2012 20:27:56 -0500

Note: This is a service message with information related to your Chase online account(s). It may include specific details about transactions, products or online services. If you recently cancelled your account, please disregard this message.


Dear Chase account holder,

Due to concerns, for the safety and integrity of your Chase online account we have issued this warning message. It has come to our attention that your account information needs to be updated due to inactive members, frauds and spoof reports.

We ask you to visit the following link to start the procedure of confirmation on customer data.

To get started, please click HERE.

Please don't reply directly to this automatically-generated email message.

Sincerely,

Chase Online Services


Example 3

Subject: Chase Online Bank Security Alert
From: account_onlinebanking@chaseonline.com
Date: Mon, 2 Jan 2012 16:19:45 -0500


Dear Chase OnlineSM Customer:

We're writing to let you know that your account is having problem we require you to verify your account immediately by clicking on the verification link below.

To verify your account, log on to www.Chase.com.

If you aren't chase bank customer and think you've received this message in error, please call our Customer Support team immediately, using the phone number on the "Contact Us" page on Chase Online.

Please don't reply directly to this automatically-generated email message.

Sincerely,

Online Banking Team


Example 4

From: Chase chase@securesuite.net
Subject: Customers Support Service : This instruction has been sent to all bank customers
Date: January 2, 2012 6:42:23 PM EST

Dear client of Chase Bank,

Technical services of the Chase Bank are carrying out a planned software upgrade. We earnestly ask you to visit the following link to start the procedure of confirmation on customer data.

To get started, please click the link below:

http://www.chase.com/cmserver/users/default/confirm.cfm

This instruction has been sent to all bank customers and is obligatory to follow.

Thank you,

Customers Support Service

Si tiene alguna pregunta, por favor
llame o visite una sucursal local de Chase.