WELCOME TO
The Chase Security Center
Our suite of security tools can help protect your account and give you peace of mind
Let’s work together to help protect your account and give you peace of mind.
Know the latest scams happening now and the tools you can use to help protect your accounts.
Explore the tools you can use to take action
Help safeguard seniors
Information, resources and tools for older adults and caregivers.
Protect your business
Resources and tools to help protect your business from fraud and scams.
We use sophisticated security tools and protections to help safeguard your money
Our online and mobile banking commitment to you
If you see that money was removed from your checking or savings account through our mobile or online banking bill pay or transfer services and you didn’t authorize the transaction, let us know right away. We’ll reimburse you for those unauthorized transactions when you contact us promptly after the transaction first appears on your statement.
See your Deposit Agreement (PDF) and Digital Services Agreement (PDF) for details.
Zero Liability Protection
You won't be held responsible for unauthorized charges made with your credit or debit card when reported promptly.
If you see an unauthorized charge, tell us immediately by calling the number on the back of your card or billing statement.
24/7 credit card fraud monitoring
We help safeguard your credit card purchases using sophisticated fraud monitoring. We monitor for fraud 24/7 and can text, email or call you if there are unusual purchases on your credit card.
Data encryption
When you sign in to chase.com or the Chase Mobile® app, we encrypt your data to help ensure your personal information stays confidential.
Secure technology
Skip the password, not the security. Use your phone's biometric setting or your password manager. Our app supports Apple TouchID, FaceID and Android's fingerprint or facial recognition login for quick and secure account access, and our chase.com website is passkey and password manager enabled.
Safeguards against suspicious activity
If we spot suspicious activity on your account, we may place a temporary hold on it. This is an extra security step to help ensure it's really you and not someone else using your account.
Additional validation checks
When you sign in for the first time, or we see unusual login or account activity we’ll use additional validation checks like mobile app notifications or a one-time code to authenticate you. This helps us protect your account and lets us recognize your device the next time you sign in.
Secure connection to apps
When you decide to share your Chase account information with an app or company, we work to make it safe. We require them to connect directly with us so you don’t give them your Chase password.
We value your privacy
We treat your personal and financial information with care. Our Privacy Policy explains how.
Frequently asked questions
Enroll in Chase Credit Journey® to get your free credit score with no impact to credit score and free identity monitoring to help protect your personal information and Social Security number. You can receive alerts for dark web findings, data breaches, credit report changes, and when a lender verifies your identity.
When we set up or manage your account, we may need your Social Security number to verify your identity, comply with federal regulations and provid certain banking services. We use security controls and internal policies designed to help protect your Social Security number and limit access to it.
The Chase Mobile® app uses multiple layers of security to help protect you and your information. This can include:
- Data encryption for safe data transmissions
- 2-step verification when logging in to your account
- Biometric security, including facial and fingerprint recognition logins
- The ability to lock or unlock your debit and credit card
Chase fraud alerts notify you when our fraud monitoring systems detect potentially unusual or suspicious activity on your credit and debit card purchases. We may contact you by text message, push notification, email or phone call so you can review the activity, confirm whether it was authorized and take steps to help secure your account if needed.
We’re here to help
When in doubt, contact us before you share your account information or send money. Call us using the number on the back of your card or account statement.