Auto Loan and Lease Customers:
We're committed to helping our customers affected by COVID-19
IMPORTANT: Chase auto assistance programs are available to customers of Chase Auto, Aston Martin Financial Services, Enterprise Auto FinanceTM, Jaguar Financial Group, Land Rover Financial Group, Maserati Capital USA, Mazda Capital Services, Subaru Motors Finance and Vroom Financial Services brands.
Auto Loan or Lease Payment Assistance:
- If you can continue to make your payments, you should do so.
- If you are experiencing a financial hardship due to COVID-19 and need to request payment assistance:
Operator relay calls: We accept operator relay calls. If you’re deaf, hearing impaired, or have a speech disability, call 711 for assistance.
For Leases Nearing the End of their Term:
- Extend the Lease: You may request to extend the term of your lease agreement for up to 6 months to allow extra time and flexibility. You can only request a lease end extension once during the life of your lease.
- Return the vehicle:
- Start by contacting your local dealer. If you can return your vehicle there, please notify us when you’ve done that by using the secure message center.
- If dealerships near you are closed due to COVID-19, call us at 1-800-242-7396 to discuss your options.
Operator relay calls: We accept operator relay calls. If you’re deaf, hearing impaired, or have a speech disability, call 711 for assistance.
- If you have other concerns, please send us a secure message
If you're active duty military or have been activated to respond to a disaster, you may be eligible for additional benefits. Please call our military services hotline at 1-877-469-0110.
Operator relay calls: We accept operator relay calls. If you’re deaf, hearing impaired, or have a speech disability, call 711 for assistance.