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We’ve enhanced our platform for chase.com. For a better experience, download the Chase app for your iPhone or Android. Or, go to System Requirements from your laptop or desktop.

Password or PIN FAQs

Frequently Asked Questions

What should I do if I've forgotten my username or password?

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At the sign in screen, choose Forgot Username/Password and follow the instructions. If you're still unable to sign in, please call us at the number on the back of your card.

How do I change my username or password?

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You can change your personal details, including your chase.com username, password, and more by choosing Profile & Settings.

How do I request a Personal Identification Number (PIN) for my credit card?

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To request a PIN, please call us at 1-800-297-4970 and follow the instructions provided by the automated system. We accept operator relay calls. If you’re deaf, hard of hearing, or have a speech disability, call 711 for assistance.

How do I reset the Personal Identification Number (PIN) for my credit card?

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To change your PIN, you can call 1-800-297-4970 and follow the instructions provided by the automated system. We accept operator relay calls. If you’re deaf, hard of hearing, or have a speech disability, call 711 for assistance.