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Frequently asked questions about Password or PIN

Frequently Asked Questions

What should I do if I’ve forgotten my Username or Password?

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At the sign in screen, select Forgot Username/Password and follow the instructions. If you’re still unable to sign in, please call us at the number on the back of your card.

How do I request a Personal Identification Number (PIN) for my credit card?

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To request a PIN, please call us at 1-800-297-4970 and follow the instructions provided by the automated system. If you use TTY support, please call 1-800-955-8060.

How do I reset the PIN for my credit card?

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To change your Personal Identification Number (PIN), you can call 1-800-297-4970 and follow the instructions provided by the automated system. If you use TTY support, please call 1-800-955-8060.