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Replace your Credit Card and FAQs

Need a replacement card?

Request a new card from the Chase Mobile® app or sign in to chase.com

Using the Chase Mobile® app? It’s easy to replace a lost or damaged card right from your phone. Here’s how:

Replace your card. It's easy to replace a credit or debit card in the Chase Mobile app video.Opens Overlay
  1. Step oneAfter signing in to the Chase Mobile® app, tap the credit card you want to replace or the checking account for a debit card
  2. Step twoScroll to find "Replace a lost or damaged card"
  3. Step three Choose your card and then a reason for replacement
  4. Step fourReview and submit your request

Frequently asked questions

If you think someone used your debit card without your permission, call us right away at 1-800-935-9935 for help.

 

If you think someone used your credit card without your permission, call us right away at 1-800-432-3117 for help.

Chase is committed to your security and continues to provide you with Zero-Liability Protection, Chase Fraud Alerts and 24/7 Fraud Monitoring. This means you are protected against unauthorized purchases and notified of suspicious activity.

To request a replacement card, sign in to Chase Online℠ and follow the instructions. We’ll send you a replacement card that'll arrive within 3-5 business days. If your card doesn't arrive after 7 business days, sign in, choose "Didn't receive card" under Reason and follow the instructions. You can also call the number on your statement.

If your account is in good standing and the credit card is about to expire, we’ll automatically send you a new card during the month your current card will expire. If you haven’t received a new one, please call us at the number listed on your statement.

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