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Replace your Credit Card and FAQs

Need a replacement card?

Sign in to request your replacement card

Frequently asked questions

What do I do if my card is stolen?

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If you think someone used your debit card without your permission, call us right away at 1-800-935-9935 for help.

 

If you think someone used your credit card without your permission, call us right away at 1-800-432-3117 for help.

How does Chase protect my card information?

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Chase is committed to your security and continues to provide you with Zero-Liability Protection, Chase Fraud Alerts and 24/7 Fraud Monitoring. This means you are protected against unauthorized purchases and notified of suspicious activity.

How do I request a replacement card if my card is lost, damaged or no longer works?

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To request a replacement card, sign in to Chase OnlineSM and follow the instructions. We’ll send you a replacement card that'll arrive within 3-5 business days. If your card doesn't arrive after 7 business days, sign in, choose "Didn't receive card" under Reason and follow the instructions. You can also call the number on your statement.

What do I do if my credit card has or is about to expire?

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If your account is in good standing and the credit card is about to expire, we’ll automatically send you a new card during the month your current card will expire. If you haven’t received a new one, please call us at the number listed on your statement.