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Replace your Credit Card and FAQs

Need a replacement card?

Request a new card from the Chase Mobile® app or sign in to chase.com

Using the Chase Mobile® app? It’s easy to replace a lost or damaged card right from your phone. Here’s how:

Replace a Credit or Debit Card from the Chase Mobile App videoOpens Overlay
  1. Step oneAfter signing in to the Chase Mobile® app, tap the credit card you want to replace or the checking account for a debit card
  2. Step twoScroll to find "Replace a lost or damaged card"
  3. Step three Choose your card and then a reason for replacement
  4. Step fourReview and submit your request

Frequently asked questions

What do I do if my card is stolen?

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If you think someone used your debit card without your permission, call us right away at 1-800-935-9935 for help.

 

If you think someone used your credit card without your permission, call us right away at 1-800-432-3117 for help.

How does Chase protect my card information?

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Chase is committed to your security and continues to provide you with Zero-Liability Protection, Chase Fraud Alerts and 24/7 Fraud Monitoring. This means you are protected against unauthorized purchases and notified of suspicious activity.

How do I request a replacement card if my card is lost, damaged or no longer works?

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To request a replacement card, sign in to Chase OnlineSM and follow the instructions. We’ll send you a replacement card that'll arrive within 3-5 business days. If your card doesn't arrive after 7 business days, sign in, choose "Didn't receive card" under Reason and follow the instructions. You can also call the number on your statement.

What do I do if my credit card has or is about to expire?

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If your account is in good standing and the credit card is about to expire, we’ll automatically send you a new card during the month your current card will expire. If you haven’t received a new one, please call us at the number listed on your statement.