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FAQs about account alerts

Account Alerts

Stay in touch with your account activity with Account Alerts

Manage your account

Receive timely alerts that keep you informed, like when your payment is due or if there’s been a high transaction on your account

Your choice

Select the alerts you want and how you want to receive them – text message, email and push notification

Protect your account

Enroll and receive alerts related to online activity

Frequently Asked Questions

How do I sign up for alerts?

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To sign up for Account Alerts, you’ll need to sign in to your account and choose “Profile & settings,” then “Alerts,” then “Choose alerts” in the left-hand menu under the Alerts section. We'll show you the list of available alerts for your account, and you can sign up for as many as you'd like. You'll need to repeat these steps for each account you'd like to sign up for alerts.

How do I edit my alerts or delivery preferences?

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You can make changes to your Account Alerts or delivery preferences anytime. Sign in to your account and choose “Profile & settings,” then "Alerts," then “Choose alerts” in the left-hand menu to set up or change the alerts you receive. Or, choose “Alerts delivery” to edit the way your alerts are delivered.

Where can I change or delete my email address or phone number for Alerts?

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To change your email address or phone number for Account Alerts, sign in to your account and choose “Profile & settings,” then "Alerts," then “Alerts delivery.” Find your email address or phone number and choose "Edit" next to it.

 

If you want to stop using your email address or phone number for Account Alerts, you have four options once you go to “Profile & settings:"

  1. Choose “Alerts delivery.” Find your email address or phone number and choose "Remove."
  2. Choose Email or Phone. Choose "Stop using" next to Account Alerts for your email address or phone number and follow the instructions.
  3. To stop using all alerts, click “Choose alerts” and select the link “Stop using all alerts” at the bottom of the page.
  4. To pause alerts, choose “Pause alerts,” then “Pause my alerts,” then enter the dates you want to pause receiving alerts.

If you want to change or delete your email address or phone number for all your communications with us, go to “Profile & settings” and choose Email or Phone, then change or delete your information.

What account alerts are available to me?

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You can receive alerts via email, text message and push notification when there is a charge, refund or other transaction on your account, when a balance transfer or payment has posted, to get balance and available credit limit amounts, when a payment is due, or when a payment has posted.

When are account alerts delivered?

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Fraud alerts are sent automatically whenever we detect suspicious activity on your account and do not require you to enroll. Generally, account alerts are processed at the end of each business day (Monday through Friday), but the delivery of your alerts will vary by alert type. Some alerts are sent immediately following a transaction on the account. However, alerts delivery may be subject to delays, including service outages and connection issues.

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