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Disputing a charge

Disputing a charge

You buy something and it never arrives. Or it’s defective. Or you find out you were charged twice for the same item. It can happen, and we know it’s frustrating. But we’re here to help.

FOR BUSINESS CARD CUSTOMERS: The online process outlined here applies to consumer cards only. To submit a business card dispute, please call the number on the back of your card or write us at: Customer Service, P.O. Box 15299 Wilmington, DE 19850-5299.

IMPORTANT FOR ALL CUSTOMERS: If you suspect a charge on your account may be fraud rather than a billing error, please contact us immediately at the number on the back of your card.

billing disputes

Billing disputes

If you think there is an error on your billing statement, you can submit a dispute here.

quality disputes

Quality disputes

If you're dissatisfied with the goods or services you've purchased with your credit card, you can submit a dispute here.

Information to help you get started

The dispute process

Learn more about how it works and the general steps involved.

Common questions

Get answers to common questions about disputes and our process.

Contact us

If you still have questions, here's how to get in touch with us.