Identifying and Reporting Fraud

Reporting Fraud

If you're worried you might have unintentionally compromised your Chase account:

 

Identifying Fraud

If you think you've received a fraudulent email, but you haven't acted on it:

 

Please contact us immediately. The sooner we know what has happened, the sooner we can begin to help you.

If you have compromised any of these types of information, please notify us at one of the numbers below.

  • Your credit or debit card number
  • Personal identifiable information, such as your Social Security or Tax ID Number
  • Chase.com login information, including your User ID and Password

For more information, please read our Identity Theft Kit (PDF).

 

Please forward it to abuse@chase.com so we can investigate it for you. You'll receive an automated response to let you know we received the email, and we'll follow up with you if necessary in 2 business days.

If you're not sure, see some of the fraudulent email examples some of our customers have received.

Protect yourself. Learn more about how to identify fraud.

 

Report Fraud by Phone

 
Chase Deposit
(Checking and Savings)
Customers
1–800–935–9935
Chase Deposit
(Checking and Savings)
Customers outside the U.S.
1–713–262–3300
Chase Premier Platinum Customers
1–888–262–4273
Mortgage Customers
1–800–848–9136
Credit Card Customers
(Personal)
1–800–432–3117
Credit Card Customers
(Business)
1–888–269–8690
Chase Auto Finance
Retail/Loan Customers
1–800–336–6675
Chase Auto Finance Auto
Lease Customers
1–800–227–5151
Chase Commercial Customers
Contact your Customer Service
Professional or Client Service Officer

Report Fraud by Email

We strongly encourage you to call us right away if you think your Chase account is at risk. If you prefer to contact us electronically, however, please contact us at accountatrisk@chase.com. Please include information on the fraudulent transactions in addition to the account holder's name, ZIP code and phone number so we can easily identify you. You'll receive an automated response to let you know we got the email, and we'll follow up with you if necessary in 2 business days.