Skip to main content
Chase logo, links to Chase home
Sign in
Credit Card Marketplace

How to contact Priority Pass customer service

Time to read min

    Quick insights

    • You can reach Priority Pass customer service by calling one of three numbers based on your location in the world.
    • The numbers are available on the Priority Pass support page.
    • You can also send a message to Priority Pass through its website or mobile app.

    Having access to the Priority Pass network of lounges and other benefits can add comfort to your travel. Sometimes, however, the unexpected happens and you need some assistance. In this case, the best course of action may be to contact Priority Pass customer service directly. Below, you'll find more information about Priority Pass, frequently asked questions and how to reach out for assistance.

    Priority Pass basics

    Priority Pass is an independent network of participating airport lounges. There are over 1,300 Priority Pass locations in more than 600 cities worldwide. The facilities differ from place to place, as some are independent facilities and others are affiliated with airlines.

    There are a couple ways to sign up for a Priority Pass membership.

    • Purchase membership: Priority Pass does offer three annual membership tiers that anyone can purchase. They are standard, standard plus and prestige. Benefits differ based on specific tiers:
      • Standard: Has an annual fee and members pay a fee per member and guest visit
      • Standard plus: Has an annual fee that includes 10 complimentary member visits. Additional member and guest visits are subject to a fee
      • Prestige: has an annual fee and includes unlimited complimentary member visits with guest visits for a fee
    • Credit card: Many popular travel credit cards offer Priority Pass membership as a card benefit—the Chase Sapphire Reserve® card is one. Of note, these cards typically have an annual fee. Different cards may provide access to different benefits.

    One of the main attractions of Priority Pass membership benefits may be lounge access. Lounges are often quieter and more comfortable than other parts of an airport. They also often include complimentary food and drinks.

    Priority Pass FAQs

    Before calling customer service, you may want to try troubleshooting on your own. Below are some frequently asked questions, along with their answers, to help.

    • Does Priority Pass allow guests? Yes, Priority Pass participating lounges usually allow guests. Whether there is a limit on the number of guests can vary from lounge to lounge, so check the Priority Pass app for that specific location. Additionally, the cost to bring a guest varies depending on your membership.
    • Is Priority Pass global? Yes, there are participating Priority Pass lounges in nearly 145 countries across the globe, including airports in Africa, Asia, Europe, North America and the Middle East. For a current list, visit the Priority Pass app or website.
    • What airports have Priority Pass? Priority Pass is accepted at airports in more than 600 cities worldwide. If you're looking for lounges, you can check the Priority Pass website for a complete list.
    • Does Priority Pass get you into all lounges? Priority Pass membership gets you into all Priority Pass affiliated lounges, which could be an independent lounge or one partnered with an airline, as long as you pay the visit fee when applicable. However, there are other private lounges that Priority Pass does not have a partnership with that you cannot access using your membership.
    • Can I use Priority Pass twice in one day? Yes, there is no limit to how many Priority Pass-affiliated lounges, or other services you can use in a single day. If you have a limited amount of complimentary visits included with your membership, then that may be something you want to be aware of, but otherwise, there are no limitations.
    • Can I let my family member borrow my Priority Pass membership? No, the name on the membership must match the name on the boarding pass.

    How to reach Priority Pass customer service

    If you can't find a sufficient answer online, there are ways to reach Priority Pass customer service, no matter where you are in the world or what language you speak. On the Priority Pass website’s support page, there are three different numbers you can call based on where you are located in the world:

    • The Americas: If you're in the United States, Canada or Mexico, call +1-800-352-2834. English speaking support is available 24 hours every day, while Spanish and Portuguese speaking support is available Monday-Friday, 7 AM to 8 PM CST. For other parts of the Americas and for some parts of Mexico, call +1-972-735-0536.
    • Europe, Middle East or Africa: If you're in the United Kingdom, call +44-20-8680-1338. English and French speaking support is available 24 hours every day. German speaking support is available 4 AM to 10 PM GMT, and Arabic speaking support is available 3 AM to 6 PM GMT.
    • Asia Pacific: If you're calling from Hong Kong, dial +852-2866-1964. If you're calling China, dial +86-400-120-2464. If you’re calling Japan, dial +81-344-313-321. English speaking support is available 24 hours every day. Putonghua, Cantonese, Japanese and Korean support is available 8:30 to 19:00  HKT and 9:30 to 20:00 KST & JST, Monday through Friday.

    In addition, you can send a message through the site or browse the FAQ section for more answers to commonly asked questions.

    In summary

    Priority Pass offers many benefits to its members. Sometimes you may have questions about your membership. If you can't find the answer online, Priority Pass customer service may be able to provide you with any help you might need.

    Find a credit card

    Topics:

    What to read next