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How to use the Priority Pass app

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    Getting ready for a trip? If you are a Priority Pass™ member, you have access to one of the largest airport lounge networks in the world. With a global footprint that includes over 1,500 airport lounges, it may be likely that you'll be passing through an airport where you can take advantage of your membership benefits.

    Some Priority Pass membership levels offer more than just lounge access — they may also give members exclusive offers and discounts to restaurants, retailers and even spa services throughout the airport. Find all these benefits and more in their mobile app. 

    What is the Priority Pass app?

    Make the most of your membership by downloading the free Priority Pass mobile app, available for both iPhone and Android users. The app not only holds your key into a lounge, but it's a helpful resource to assist you with your overall travel experience. And this is done all in the palm of your hand.

    Here are just a few of the ways you can use your Priority Pass app:

    • Locate a lounge 
    • Access a lounge with your digital membership card
    • See a list of amenities in each lounge
    • Find maps and operating schedules
    • Find up-to-date information on special offers and discounts at airport shopping locations and spa services
    • Redeem your offers within the app or with your digital account online
    • Manage your account preferences
    • Leave a lounge review

    How does the Priority Pass app work?

    The Priority Pass app works as a mobile version of your membership account. It contains your membership credentials, or Digital Membership Card (contained in a QR code), which you'll need to show at the entrance of the lounge. It also provides a way for you to redeem exclusive deals throughout the airport, simply by accessing the list of location-specific offers, right on the app. 

    How do I add Priority Pass to my phone?

    Here's how to set up the Priority pass app on your phone:

    Step 1. Download the app

    Find and download the app. For iPhone users, search for “Priority Pass" in the App Store and for Android users, do this in the Google Play Store.

    Step 2. Log in to your Priority Pass account

    When you download the app for the first time, you'll have the option to log in to an existing account, register as a new user or Activate your Account. If you don't have an account, you can click Join Priority Pass.

    If you're already a Priority Pass member but you're new to the app, click “Activate your Account." Enter your membership or payment card number, then create your username and password.

    After that, you're ready to use the app.

    Common ways to use the Priority Pass app

    The app serves many functions. Here are some of the most common features you may use as a member:

    Search the global network of lounges

    From the home screen you can type in the airport you'll be flying through, and the app provides a list of lounges you have access to in that airport. You can also type in the city you will be flying through to get a list of airports and associated lounges in that location.

    From there, you can see all the amenities those lounges offer, the hours of operation and other exclusive features unique to that city or airport.

    Access your membership card for lounge entry

    The app contains your digital membership ID card. When you reach the entrance of a lounge, you'll need to show this ID card to get in. This is especially helpful if you happen to forget your physical membership card. 

    Access exclusive offers and discounts

    Priority Pass members have access to hundreds of special offers and discounts throughout the world. Once you select a specific airport, you'll find all available offers in that location. This can include shopping, dining and other services, such as spa treatments.

    Choose an offer and the app will generate a unique QR code. Show this code to the restaurant or retailer to receive your member discount.

    It can be helpful to look on the app before sitting down at an airport restaurant or shopping in a store to see if that particular merchant offers Priority Pass member discounts.

    Manage membership preferences

    Within the app, track your visit history, payments due and renew your membership. You can set up fingerprint or Face ID to ensure you don't get locked out of the app, even if you forget your login information.

    If you enable push notifications, you'll be notified of accessible lounges and offers as soon as you set foot inside the associated airport. This can help ensure you'll never miss an opportunity to be notified of those benefits. 

    Navigate an airport

    Try out the new indoor airport maps and you may never get lost again! Discover important information about each airport including which terminals have Priority Pass lounges and the walking path to get there.

    This feature is currently available in these 10 major airports:

    • Amsterdam Schiphol (AMS)
    • Dubai International (DXB)
    • Hong Kong Chek Lap Kok International (HKG)
    • Istanbul Ataturk Havalimani (ISL)
    • Los Angeles International (LAX)
    • London Gatwick (LGW)
    • London Heathrow (LHR)
    • Moscow Sheremetyevo (SVO)
    • Mexico City Benito Juarez International (MEX)
    • Singapore Changi International (SIN)

    Mark your favorites

    If you're a frequent traveler, you can start keeping track of your favorite lounges by saving them onto a favorites list. Keep track of which lounges have the amenities you like best so you don't forget to pop in the next time you're flying through that location.

    Leave a lounge rating

    Have a suggestion to make your lounge experience better? Leaving feedback after your visit can help lounge owners make improvements.

    Can you use Priority Pass app to get into a lounge instead of your card?

    Yes, you can use your Priority Pass app to get into any Priority Pass lounge using your digital membership card. Simply open the app to “My Account" and you'll see the QR code that confirms your membership. The lounge staff will scan the code and then let you in.

    In conclusion

    The Priority Pass app is free, generally easy to use and full of helpful features. Use it to find a lounge in the global directory, peruse amenities, access airport discounts and manage your account preferences. The app also holds your digital membership card, granting you access at the entrance of a lounge.

    If you're looking for a versatile credit card that offers Priority Pass Select membership as a benefit, check out the Chase Sapphire Reserve® Credit Card. As a cardmember, you'll receive this complimentary membership after enrolling and completing a one-time activation. Plus, you can take advantage of other premium travel benefits and earn rewards points with every purchase you make. This card has an annual fee.

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