Chase Community Guidelines
Our online communities are a place to connect, learn and engage. We encourage everyone to:
- Be kind and respectful of others and stay on topic
- Stay safe: avoid content that may be fraudulent and never post personal, identifying or confidential information
- Be honest: don't post false information and don't post someone else’s copyrighted work unless you have permission
We ask that you respect the community and take note of the following.
Connect with Customer Service
You can message Chase Customer Service through Chase Facebook, @Chase Instagram or @ChaseSupport Twitter.
See a list of additional ways to reach Customer Service.
Protect Your Personal Information
This is a public community and anything you post can be seen by others. You shouldn't post personal or sensitive information that you wouldn't want to make public. For example, you should never post your Social Security number, account number, passwords, PINs or other non-public personal information on any of our social media channels.
In addition, please don't post any personal information about others that hasn't been voluntarily made available by them in a public post, or for which you don't have their permission to post, or that could otherwise be seen as an invasion of their privacy.
Remember that your posts are subject to the website’s privacy and data security practices and policies. Even if you delete a post later, it may have already been seen by others.
Your posts should never contain unauthorized and/or unsolicited advertising, fraud, spam, hyperlinks or content protected by copyright, trademark or other rights.
For your online safety, avoid opening any third party links, unless you trust the source. These links may pose a risk to your computer or take you to inappropriate sites.
Please treat the community with respect – even if you disagree with a post or comment from a fellow community member. Don't post any content or comments that may be inappropriate, offensive, profane, culturally, racially or socially insensitive, disruptive, harassing or defamatory.
Please note your posts are subject to our website’s privacy and data security practices and policies.
Our communities are public. The opinions, statements and viewpoints expressed by community participants – including JPMorgan Chase employees or partners – don't necessarily reflect the opinions of JPMorgan Chase or constitute an official position of JPMorgan Chase.
JPMorgan Chase isn't responsible for views expressed other than our own.
We Reserve the Right to Remove
We reserve the right to remove any content that violates these guidelines or that, in our sole discretion, we consider objectionable.
In certain instances, we may suspend or block users that violate our community guidelines. When appropriate, we may also report certain violators to the relevant authorities if they violate channel rules or law.
Endorsements and Sponsorships
We may occasionally post links to third-party sites or share content. Please note that this doesn't in any way constitute an official endorsement of the individual, website or company.
In addition, JPMorgan Chase has many advertising relationships. Some linked third-party sites may contain content from sponsors, or sponsorships, paid by JPMorgan Chase. These paid sponsors may disclose this relationship on their websites or in their social media posts.
When you go to JPMorgan Chase on any third party sites such as Facebook, Instagram, LinkedIn, Pinterest, Twitter, YouTube, etc., your activity there is subject to that site's current terms and conditions, along with their privacy and data security practices and policies. These platforms aren't affiliated with JPMorgan Chase and may have practices and policies that are different than our own.
Please note: JPMorgan Chase isn't responsible for, and doesn't control, these third party sites' terms and conditions, privacy and data security practices and policies. You should always use caution when posting, sharing or taking any action on these sites and on the Internet in general.
Modification of Community Guidelines
These guidelines are subject to revision by JPMorgan Chase and may be modified at any time.
Last reviewed: November 2023