Chase Community Guidelines
Our online communities are a place to connect, learn and engage. We encourage everyone to:
- Be kind and respectful of others and stay on topic
- Stay safe: avoid content that may be fraudulent and never post personal, identifying or confidential information
- Be honest: do not post false information and do not post someone else’s copyrighted work unless you have permission
We ask that you respect the community and take note of the following.
Connect with Customer Service
If you have questions related to Chase products or services, you can message Chase Customer Service via Chase Facebook or @ChaseSupport Twitter.
Additional ways to reach Customer Service are listed here.
Protect Your Personal Information
This is a public community and anything you post can be viewed by others. You should not post personal or sensitive information that you would not want to make public. For example, you should never post your Social Security number, account number, passwords, PINs or other non-public personal information on any of our social media channels.
In addition, please do not post any personal information about others that has not been voluntarily made available by them in a public post, or for which you do not have their permission to post, or that could otherwise be viewed as an invasion of their privacy.
Remember that your posts are subject to the website’s privacy and data security practices and policies. Even if you delete a post later, it may have already been viewed by others.
Your posts should never contain unauthorized and/or unsolicited advertising, fraud, spam, hyperlinks or content protected by copyright, trademark or other rights.
For your online safety, avoid opening any third party links, unless you trust the source. These links may pose a risk to your computer or take you to inappropriate sites.
Please treat the community with respect – even if you disagree with a post or comment from a fellow community member. Do not post any content or comments that may be inappropriate, offensive, profane, culturally, racially or socially insensitive, disruptive, harassing or defamatory.
Our communities are public. The opinions, statements and viewpoints expressed by community participants – including JPMorgan Chase employees or partners – do not necessarily reflect the opinions of JPMorgan Chase or constitute an official position of JPMorgan Chase.
JPMorgan Chase is not responsible for views expressed other than our own.
We Reserve the Right to Remove
We reserve the right to remove any content that violates these guidelines or that, in our sole discretion, we consider objectionable.
In certain instances, we may suspend or block users that violate our community guidelines. When appropriate, we may also report certain violators to the relevant authorities if they violate channel rules or law.
Endorsements and Sponsorships
We may occasionally post links to third-party sites or share content. Please note that this does not in any way constitute an official endorsement of the individual, website or company.
In addition, JPMorgan Chase has many advertising relationships. Some linked third-party sites may contain content from sponsors, or sponsorships, paid by JPMorgan Chase. These paid sponsors may disclose this relationship on their websites or in their social media posts.
When you visit JPMorgan Chase on any third party sites such as Facebook, Instagram, LinkedIn, Pinterest, Twitter, YouTube, etc., your activity there is subject to that site's current terms and conditions, along with their privacy and data security practices and policies. These platforms are not affiliated with JPMorgan Chase and may have practices and policies that are different than our own.
Please note: JPMorgan Chase is not responsible for, and does not control, these third party sites' terms and conditions, privacy and data security practices and policies. You should always use caution when posting, sharing or taking any action on these sites and on the Internet in general.
Modification of Community Guidelines
These guidelines are subject to revision by JPMorgan Chase and may be modified at any time.