Assistance with Mortgage Payments

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We're committed to help our customers affected by COVID-19.

We realize you may have concerns about loss of work from business closures or restrictions created by local health guidelines.

What you should do:

Focus on the safety of you and your loved ones.
Update your contact information, especially your cell phone number and email address on your Chase Mobile^® app or on chase.com.
Use the Chase Mobile^® app or chase.com to securely make and confirm payments, access tax information and see your escrow account.

What you should know:

If you can continue making your mortgage payments, you should do so.
If you need help with your mortgage payment, you can call us at 1-800-848-9380 with questions or sign in to send us a secure message.
If you are in the military and have been activated to respond to a disaster, you may be eligible for additional benefits. Please call our military services hotline at 1-877-469-0110.

Helpful Resources

Where can I quickly update my contact information?

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You can update your contact information on the Chase Mobile app or Chase.com.

I don’t want to go to the post office or branch to mail or make my payment. What other options do you have?

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Chase.com or the Chase Mobile app are safe, secure options for making and confirming your mortgage payment, accessing tax documents and escrow information.

Can I request to have my automatic payments suspended temporarily until I can get back on my feet?

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Yes. Give us a call at 1-800-848-9136 and we’ll work to fulfill your request.

I have multiple accounts with Chase (e.g. Mortgage, Auto, Home Equity). Are there relief options available for all my accounts?

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If you’ve been affected, call us at the number of the back of your credit or debit card or on your statement. Active Military customers should call 1-877-469-0110.

Assistance with Mortgage Payments

Chase Home Lending

Buying a House

Refinance

Home Equity Line of Credit (HELOC)

Home Lending Customer Service

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