Assistance with Mortgage Payments

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We're committed to helping our customers affected by COVID-19.

Protecting your home in uncertain times with Chase Home Lending videoOpens Overlay

Protecting your home

We’re here to help.

We realize you may have concerns about loss of work from business closures or restrictions created by local health guidelines.

What you should do:

Focus on the safety of you and your loved ones.
Update your contact information, especially your cell phone number and email address on your Chase Mobile^® app or on chase.com.
Use the Chase Mobile^® app or chase.com to securely make and confirm payments, access tax information and see your escrow account.

What you should know:

If you can continue making your mortgage payments, you should do so.
You can enroll in payment assistance by signing in to chase.com.
If you're in the military and have been activated to respond to a disaster, you may be eligible for additional benefits. Please call our military services hotline at 1-877-469-0110.
You can also learn more about COVID-19 related assistance by calling 1-888-356-0023.
For information on options not COVID-19 related, please go to assistance programs.

What to expect during your payment assistance:

After you enroll in payment assistance we’ll send you a confirmation letter or email.
Throughout your assistance: Sign in or set up your account on chase.com and make sure your email and phone number are up to date so we can contact you.
Around Day 60: We’ll check in to see if you can resume payments, or if you need to extend your assistance for another 3 months. We’ll reach out by phone, email or text. You can also see your options or extend your assistance at chase.com/PaymentAssistance.
Day 90: Your initial 3 month payment assistance period will expire, but you can request more time. Before it expires, go to chase.com/PaymentAssistance to request an extension or review your options when you’re ready to resume payments.

Payments during assistance

How do I cancel the automatic payments I set up for my mortgage?

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If you set up automatic payments through Chase, you can cancel them at chase.com or on the Chase Mobile^® app. If you set them up through another bank or a third-party bill-pay service, contact them to cancel your payments.

I signed up for payment assistance, but want to make a payment. How can I do that?

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The fastest and most convenient way to make a one-time payment is on chase.com or on the Chase Mobile^® app. Check out other options - including automated phone payments - at chase.com/WaysToPay.

Is there a benefit to making a payment during my assistance period?

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Yes, any payments you make during your assistance period reduce what you’ll have to pay later.

Will my credit score or ability to get credit in the future be affected by this payment assistance?

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During the assistance period, we’ll report any delayed payments as deferred, not late or missed. You can get information on your credit score by visiting MyFICO Mortgage Deferment or by calling MyFico at 1-800-319-4433. Your payment history, including payments delayed under this assistance program, may impact your eligibility for future credit.

How do I make up missed payments?

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Many customers can defer their missed payments to the end of their mortgage. Near the end of your assistance period, we'll check in with you to help you understand your options.

What if I can't restart payments at the end of my assistance period?

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We’ve made it easy for most customers to request an extension at chase.com/paymentassistance. Near the end of your assistance period, we'll check in with you to help you understand your options.

Fees, insurance and escrow

Will I be charged a late fee if I don’t make a payment on time during my assistance period?

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No, that’s one of the benefits of the program. We won’t charge fees for missed or late payments while you're enrolled in the assistance program.

Will my statement show my payments are past due?

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Yes, but don't worry. Your monthly statement will show you’re past due, but you aren’t required to make a payment while you’re enrolled in the assistance program.

Do I have to make escrow payments during assistance?

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No. We’ll pay your taxes and/or homeowner’s insurance on time, advancing the money if needed. This may cause a shortage when we complete your annual escrow review. To see your escrow account, sign in at chase.com/escrow.

Can I make deposits into my escrow account during the assistance period?

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Yes. You can do that on chase.com/escrow, or call us at 1-800-848-9136.

Is the mortgage insurance on my loan covered by this assistance?

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Yes, but if you delay payments, it may also delay your eligibility to have the mortgage insurance waived.

Assistance with Mortgage Payments

Chase Home Lending

Buying a House

Refinance

Home Equity Line of Credit (HELOC)

Home Lending Customer Service

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