Mortgage assistance & help for financial hardships

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Mortgage Assistance

Understand the range of options

Whether you’re looking to keep your home and get current or you’d like to sell, Chase is committed to helping customers by offering a variety of options that fit your situation.

Get current and keep home; Sell or transfer property

Homeowner Assistance Fund (HAF)

The Homeowner Assistance Fund (HAF) is a federal assistance program that helps homeowners who have been financially impacted by COVID-19 pay their mortgage or other home expenses.

For state-by-state information on HAF programs in your state, go to the National Council of State Housing Agencies (NCSHA).
For information on programs for American Indian, Alaska Native, and Native Hawaiian homeowners go to the Tribal Housing Assistance Resource Hub (NAIHC).

Options for keeping your home and getting current

Repayment plan

You catch up on payments by paying the regular monthly payments plus an extra amount each month

How it works

The loan has a new, higher monthly payment that includes a portion of the balance due for a set period of time.

Benefits

Gives time to catch up on payments without having to pay the total amount all at once.

Important Considerations

An initial down payment may be required, and the monthly payments will be higher than normal.

How will a repayment plan impact my loan?

Forbearance plan

You either won’t have to make payments or your payment will be reduced for a designated period of time.

How it works

We’ll reduce or suspend loan payments for a designated period of time.

Benefits

Gives you time to improve or stabilize your financial situation.

Important Considerations

A lump sum equal to the amount of the missed payments will be due at the end of the forbearance period. We will work to qualify you for other programs to bring the loan up to date. The loan will be considered past due until it is brought current.

How will a forbearance plan impact my loan?

Mortgage modification

We’ll permanently change the terms of the mortgage loan and bring the account current.

How it works

Based on your specific situation, we may review your finances when evaluating your loan.

Benefits

This option will bring the account current and may reduce the monthly payments or interest rate.

Important considerations

A trial payment period may be required before your loan can be modified.

Not all modifications result in a lower payment or interest rate.

We may extend the maturity date of your mortgage.

How will a mortgage modification impact my loan?

Reinstatement

The total amount due is paid in one lump sum by a specific date.

How it works

A lump sum payment is made on a scheduled date to pay the total amount due.

Benefits

The account is brought current quickly.

Important considerations

Funds must be available to make one lump sum payment. Fees incurred to date may be included in the reinstatement amount.

How will a reinstatement impact my loan?

What is loan modification VideoOpens Overlay

Options that involve selling or transferring the home

Short sale

The home will be sold for less than the balance remaining on the mortgage.

How it works

You will work with your real estate agent to sell your home. We’ll agree upon a sales price and will apply the proceeds from the sale to the loan.

Benefits

Some of the loan balance is paid off. In some cases, relocation assistance may be available to help you move out of the property.

Important considerations

Depending on the investor/insurer’s rules, part of the loan balance may need to be paid. If required by the IRS, we will report the remaining loan balance as income on IRS Form 1099. You should ask your tax/financial advisor for information about how this may affect you.

How will a short sale impact my loan?

Deed-in-lieu

The home is transferred to us, and we terminate the loan.

How it works

We review your finances and the condition of your home. We will take ownership of the home and terminate the outstanding loan obligation.

Benefits

In some cases, relocation assistance may be available to help you move out of the property.

Important considerations

How will a deed-in-lieu impact my loan?

Sell your home conventionally

The home is sold for more than the balance remaining on the mortgage.

How it works

You will work with your real estate agent to sell your home. If the buyer pays more for your home than you owe on all the liens against the property you will receive the net proceeds from the sale after closing costs and commissions are paid.

Benefits

You can use the net proceeds to make a fresh start or to take care of expenses until your situation improves.

Important considerations

If there are additional liens against your property and not all of them will be paid in full then a Short Sale will be required.

Resources

Access information for Military personnel
Learn about mortgage credit reporting
Send us documents
Download forms
Call us at 1-800-848-9380

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Mortgage assistance & help for financial hardships

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