Assistance with Mortgage Payments

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We're committed to helping our customers affected by COVID-19.

Protecting your home in uncertain times with Chase Home Lending videoOpens Overlay

Protecting your home

We’re here to help.

We realize you may have concerns about loss of work from business closures or restrictions created by local health guidelines.

What you should do:

Focus on the safety of you and your loved ones.
Update your contact information, especially your cell phone number and email address on your Chase Mobile^® app or on chase.com.
Use the Chase Mobile^® app or chase.com to securely make and confirm payments, access tax information and see your escrow account.

What you should know:

If you can continue making your mortgage payments, you should do so.
You can enroll in payment assistance by signing in to chase.com.
If you're in the military and have been activated to respond to a disaster, you may be eligible for additional benefits. Please call our military services hotline at 1-877-469-0110.
You can also learn more about COVID-19 related assistance by calling 1-888-356-0023.
For information on options not COVID-19 related, please go to assistance programs.

Helpful Resources

What if I can't restart payments at the end of my assistance period?

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You'll be able to request an extension, and we'll make that easy for you to do. We'll check in with you near the end of the assistance period to help you understand the available options.

What happens to any missed payments?

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Many customers who can resume making their full payment after the assistance period can defer missed payments to the end of the mortgage. We'll check in with you near the end of the assistance period to help you understand your options.

After I sign up for assistance, will I get past due notices or see late charges on my statement?

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Don't worry. Once you’re enrolled in COVID-19 payment assistance you’ll still see a balance due and past-due notices on your statement, but we won’t charge late fees or report as late any payments due during the program period.

I have automatic payments set up for my mortgage. How can I cancel them?

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If you set them up through Chase, you'll need to cancel them on chase.com or the Chase Mobile^® app. If you set them up through another bank or a third-party, bill-pay service, you'll need to work with them to cancel the payments.

Assistance with Mortgage Payments

Chase Home Lending

Buying a House

Refinance

Home Equity Line of Credit (HELOC)

Home Lending Customer Service

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