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Submit and Track Disputes on the Chase Mobile app®
Charged for something you shouldn’t have? Submit and track disputes within the Chase Mobile® app
How to report a new dispute:
- Sign in to the Chase Mobile® app.
- Select the card or checking account that contains the transaction you’re concerned about.
- Tap on the transaction and scroll down to select “Report a problem”.
- Choose the reason for your dispute.
- Fill out the dispute form to provide more details about this transaction.
- Review your request and select “Submit dispute”.
- You’ve successfully submitted a new dispute.
How to track your dispute:
- Sign in to the Chase Mobile® app.
- Go to the card or checking account that contains the transaction you disputed.
- Select “Manage account”.
- Tap “Track Disputes”.
- The dispute tracking tool lists all open and closed disputes. To get additional information on a dispute, select “View details”.