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Profile & Settings FAQs

Frequently Asked Questions

How do I change my username or password?

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You can change your personal details, including your chase.com username and password, mailing addresses, phone numbers, email addresses and more by choosing Profile & settings.

How do I update my contact information such as my email, mailing address or phone number?

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You can change your personal details, including your chase.com username and password, mailing addresses, phone numbers, email addresses and more by choosing Profile & settings.

How long will it take to update my account after I’ve changed my address or phone number online?

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If you update your phone number and address online, we’ll immediately update all your Chase credit card accounts. Please note that if your current statement is in the mail or has already been processed, your statement may be sent to your previous address. All future statements will be sent to your new address.

How do I set my privacy preferences?

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To update your privacy preferences and limit how we use your information, choose Profile & settings, then choose “Privacy preferences.”

Does Chase provide Spanish-language support?

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We do provide Spanish-language support. You can designate Spanish as your preferred language for chase.com, which means you'll see our site in Spanish. Choose Profile & settings, then choose "Preferred language." We'll do our best to provide Spanish language support on the phone and in our branches if you choose it as your preferred language for when we talk to you. You can also ask for someone who speaks Spanish when you call us.

How do I give my account nicknames?

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You can give your accounts nicknames to help you identify them quickly when you're looking at your account information or paying bills. (The nicknames won't appear on your statements or your bill payments, though.)

 

To give an account a nickname, choose Profile & Settings, then "Account settings" from the left side menu, then "Nickname accounts" and follow the instructions.