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Contactless Cards FAQs

Frequently Asked Questions

How do I get a contactless Chase Visa® credit card?

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Want to apply for a contactless card? Go to the Chase Card Marketplace to see a list of currently available contactless Chase Visa credit cards.

 

If you would like to replace an existing Chase card, please go to the Chase Card Replacement page.

How do I know if my Chase Visa® card is a contactless-enabled card?

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Look for the Contactless Indicator on your card to know if your card has the technology to make contactless payments.

What are contactless payments? What is tapping to pay?

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Contactless payments use short-range proximity technology to securely complete payments between a contactless card and a contactless-enabled checkout terminal. Your contactless Chase Visa® card is a chip card that has a near-field communication (NFC) antenna, enabling close-range payments. When you tap your contactless Chase Visa® card at the contactless-enabled checkout terminal (near the Contactless Symbol), your payment is sent for authorization.

How close does my contactless Chase Visa® card need to be to the contactless checkout terminal?

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Your card must be within 1-2 inches of the Contactless Symbol on the terminal.

How do I hold my contactless Chase Visa® card to the checkout terminal?

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Typically, the terminal reads the antenna best when your contactless Chase Visa card is flat over the Contactless Symbol. However, some contactless readers will function best if you tap the chip to the actual payment reader.

How long do I need to hold my contactless Chase Visa® card to the checkout terminal?

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You should hold your card to the terminal for 1-2 seconds. In some cases the contactless reader will function best if you tap the chip on the actual payment reader where you see the contactless symbol.

When exactly do I tap to pay?

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Once you're prompted to pay (by the cashier or the machine), simply tap your card to the terminal where you see the Contactless Symbol.

What are the benefits of contactless payments?

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FAST - Contactless payments are fast and convenient to use in places where you need to pay on the go, such as fast-food restaurants, grocery stores, convenience stores and more.

 

EASY - Contactless payments are easy since all you have to do is tap your card on the checkout terminal to complete your payment.

 

SECURE - Contactless payments are secure because just like a chip card, each transaction is accompanied by a one-time security code that protects your payment information.

 

And unlike cash, you can keep better records of your purchases with your contactless Chase Visa® card. You can still do everything you would do with a non-contactless Chase Visa® card, including adding a tip.

How does this technology compare to using my Chase Visa® card in a mobile wallet, like Apple Pay?

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Contactless payments use the same NFC (Near Field Communication) technology as mobile wallets, such as Apple Pay and Google Pay. As with mobile wallets, you’ll continue to enjoy all the benefits of using your card, just as if you had swiped or inserted it into the checkout terminal.

Where can I pay with my contactless Chase Visa® card?

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You can tap to pay where you see the Contactless Symbol at checkout. Millions of merchants around the world accept contactless payments, including fast-food restaurants, grocery stores, pharmacies and more.

Can I use my contactless Chase Visa® card even if I don’t see the Contactless Symbol?

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Yes. If you don’t see the Contactless Symbol, you can still use your contactless Chase Visa® card at an EMV chip terminal by inserting your card, or at a magnetic stripe terminal by swiping your card.

Can I use my contactless Chase Visa® card outside the U.S.?

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Yes. You can use your contactless Chase Visa® card at millions of merchants around the world that accept contactless payments by tapping it at a contactless checkout terminal where you see the Contactless Symbol, inserting it into an EMV chip terminal, or swiping it at a magnetic stripe terminal. In fact, many countries have already adopted contactless payments: for example, in Australia, Canada, the UK, and France, over half of retailers currently accept contactless payments.

Are contactless payments safe?

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Yes. Paying with your contactless Chase Visa® card is safe for a number of reasons:

  • Just like with a chip card, each transaction is accompanied by a one-time security code that securely protects your payment information.
  • You can’t pay accidentally – your card must be within 1-2 inches of the terminal for the transaction to occur (and you won’t be billed twice, even if you accidentally tap twice).