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Frequently asked questions about Card Replacement

Frequently Asked Questions

How do I verify receipt of my credit card?

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Select Verify card to verify that you’ve received your new credit card.

What do I do if my credit card is lost or stolen?

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If you think someone used your card without your permission, please call us right away at 1-800-955-9060 for help. If you use TTY support, please call 1-800-955-8060. To request a replacement card, select Replace card and follow the instructions.


We’ll send you a replacement card that will arrive within 3-5 days. If you ordered your card more than 5 days ago, select Replace card and follow the instructions or call us at the number on the back of your card.

How do I request a replacement credit card if my card is damaged or no longer works?

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To request a replacement card, select Replace card and follow the instructions. You can also call us using the number on the back of your card.

What do I do if my credit card has or is due to expire?

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If your credit card is about to expire, we’ll automatically send you a new card during the month your current card will expire. If you haven’t received a new one, please call us using the number on the back of your card.