DISASTER ASSISTANCE Support for the road ahead
We’re committed to helping our customers experiencing a financial hardship due to a natural disaster
We can discuss options that may be available to you.
Natural Disaster assistance
What you should do
- Focus on the safety of you and your loved ones.
- Please call us at 1-800-336-6675 so we can discuss your situation and determine what options may be available to assist you.
- If your vehicle has been damaged, contact your auto insurance company. Then call us.
- Military customers who’ve been activated to respond to a disaster may be eligible for additional benefits. Please call our military services hotline at 1-877-469-0110.
Financial Hardship Information
We understand circumstances change and anyone can find themselves in financial hardship. If you are facing challenges, we may be able to help.
One of the first steps to getting back on track is understanding the range of options available. Learn more about options for keeping your vehicle, getting current and more.
If you are facing challenges, here are some options that may be available.
Loan customers
- Payment extension, which adds the extended payment to the end of the loan and extends the maturity date.
- Changing your payment due date can help your budget and your ability to make payments on time.
Please call us at 1-800-336-6675 so we can discuss your situation and determine what options are available to assist you.
We accept operator relay calls.
Lease customers
Please call us at 1-800-227-5151 so we can discuss your situation and determine what options are available to assist you.
We accept operator relay calls.
Frequently asked questions
Natural disaster
Please call us at 1-800-336-6675 so we can discuss your situation and determine what options may be available to assist you.
We accept operator relay calls.
Please call us at 1-800-336-6675 so we can discuss your situation and determine what options may be available to assist you.
We accept operator relay calls.
Call your auto insurance agent or company to discuss your situation. If your vehicle has been declared a total loss, please call us at 1-866-300-5141 to let us know. You can also send us a message through our Secure Message Center.
We accept operator relay calls.
Please call us at 1-800-242-7396 so we can discuss your situation and determine what options may be available to assist you. You can also send us a message through our Secure Message center.
We accept operator relay calls.
Please call us at 1-800-242-7396 so we can discuss your situation and determine what options may be available to assist you. You can also send us a message through our Secure Message center.
We accept operator relay calls.
Please call us at 1-800-242-7396 so we can discuss your situation and determine what options may be available to assist you. You can also send us a message through our Secure Message center.
We accept operator relay calls.
Financial hardship
If you are having difficulty making your payments, let Chase know right away. Please call us at 1-800-336-6675 so we can discuss your situation and determine what options may be available to assist you.
We accept operator relay calls.
Please call us at 1-800-388-4223 so we can discuss your situation and determine what options may be available to assist you.
We accept operator relay calls.
Please call us at 1-888-895-1728 so we can discuss your situation and determine what options may be available to assist you.
We accept operator relay calls.
- If you set them up on chase.com, sign in and cancel them.
- If you set them up with another bank, contact that bank to cancel them.
If you have a loan, we will extend the term by the number of extended loan payments. For example, if you have a 36-month loan, and you extend one payment, we'll extend your loan to 37 months.
Please call our military services hotline at 1-877-469-0110 to discuss your options.
We accept operator relay calls.
Yes, you can send us a message through our Secure Message Center on Chase.com.
We accept operator relay calls.