Frequently asked questions
If you are having difficulty making your payments, let Chase know right away. Please call us at 1-800-336-6675 so we can discuss your situation and determine what options may be available to assist you.
We accept operator relay calls.
- Please call us at 1-800-388-4223 so we can discuss your situation and determine what options may be available to assist you.
We accept operator relay calls.
- Please call us at 1-888-895-1728 so we can discuss your situation and determine what options may be available to assist you.
We accept operator relay calls.
- If you set them up on chase.com, sign in and cancel them.
- If you set them up with another bank, contact that bank to cancel them.
- If you have a loan, we will extend the term by the number of extended loan payments. For example, if you have a 36-month loan, and you extend one payment, we'll extend your loan to 37 months.
- Please call our military services hotline at 1-877-469-0110 to discuss your options.
We accept operator relay calls.
- Yes, you can send us a message through our Secure Message Center on Chase.com.
We accept operator relay calls.
More information about auto loans and leases can be found in our FAQs site.