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Disaster assistance

We’re committed to helping our customers experiencing a financial hardship due to a natural disaster. We can discuss options that may be available to you.

What you should do:

  • Focus on the safety of you and your loved ones.
  • Please call us at 1-800-336-6675 so we can discuss your situation and determine what options may be available to assist you.
  • If your vehicle has been damaged, contact your auto insurance company. Then call us.
  • Military customers who’ve been activated to respond to a disaster may be eligible for additional benefits. Please call our military services hotline at 1-877-469-0110.

We accept operator relay calls.

You may also find this information helpful:

General information

Go to FEMA.govOpens overlay for recent lists of areas FEMA has declared a disaster area.

We’ll post updates on chase.com/autodisasters for large-scale disasters. We may also send email and/or text notifications with important updates. Make sure your contact information is current so we can reach you.

Please call us at one of the numbers listed below to update your contact information:

  • Loan customers: 1-800-336-6675
  • Lease customers: 1-800-227-5151

We accept operator relay calls.

Yes, please call 1-800-254-7713. We can help you with available options for your checking, credit card and mortgage accounts.

We accept operator relay calls.

Auto Specific Disaster Questions

Please call us at 1-800-336-6675 so we can discuss your situation and determine what options may be available to assist you. You can also send us a message through our Secure Message Center.

We accept operator relay calls.

Please call us at 1-800-336-6675 so we can discuss your situation and determine what options may be available to assist you. You can also send us a message through our Secure Message Center.

We accept operator relay calls.

Call your auto insurance agent or company to discuss your situation. If your vehicle has been declared a total loss, please call us at 1-800-336-6675 to let us know. You can also send us a message through our Secure Message Center.

We accept operator relay calls.

Please call us at 1-800-242-7396 so we can discuss your situation and determine what options may be available to assist you. You can also send us a message through our Secure Message center.

We accept operator relay calls.

Please call us at 1-800-242-7396 so we can discuss your situation and determine what options may be available to assist you. You can also send us a message through our Secure Message center.

We accept operator relay calls.

Please call us at 1-800-242-7396 so we can discuss your situation and determine what options may be available to assist you. You can also send us a message through our Secure Message center.

We accept operator relay calls.