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How to use Samsung Pay

 

What is Samsung Pay?

Samsung Pay provides owners of select Samsung Galaxy devices the ability to use their Galaxy phone to make payments almost anywhere you can swipe or tap your Chase credit, debit and/or Chase Liquid® cards.

 

How does Samsung Pay Work?

Select Samsung Galaxy devices are equipped with Near Field communication technology (NFC)  that transmits the tokenized version of the credit card / debit card payment credentials securely to a merchant terminal.  In addition to NFC, Samsung Pay supports a new proprietary technology, Magnetic Secured Transmission (MST) which transmits the same secure tokenized credit card / debit card payment credentials.  See below for more information about NFC and MST.

 

How do I get Samsung Pay on my Device?

Samsung Pay is available with the Galaxy Note8, S8, S7, S7 edge, S6, S6 active, S6 edge+, S6 edge, Note5, Gear S2 (with NFC only) and Gear S3 through an app update. The availability will vary by mobile network operator. The app will appear when the customers install the operating system update. Samsung Pay will be a preloaded app on upcoming Samsung Iconic devices. The app is not available for download on unsupported devices.

 

How do I add my Chase cards to Samsung Pay?

  1. Choose the Samsung Pay icon, and log in using your Samsung account information. 
  2. If you do not already have a Samsung account, you can create one. 
  3. Once logged in you can, touch ADD CARD in Samsung Pay app to begin the process of adding your card.
  4. Center the card in the on-screen window and Samsung Pay will read the card number.   Or you can enter the card number manually. 
  5. Verify or enter the additional information such has Cardholder Name, Expiration Date and Security Code (CVV). 
  6. Accept the Terms and Conditions for adding a card to a digital wallet by touching AGREE TO ALL.  
  7. You may be prompted to select a delivery method for receiving a One Time Passcode, such as SMS or EMAIL or CALL IN.  
  8. The One Time Passcode will be delivered to the destination selected.  Enter the code received and touch SUBMIT.  

Once complete, your card is ready for use in Samsung Pay.

 

How do I pay using Samsung Pay?

  1. Once your eligible Chase card is registered to Samsung Pay, you may access Favorite Cards by swiping up from the bottom of your screen.
  2. The most recently added or used card is displayed. Swipe left or right to scroll through your registered payment cards.
  3. When you have the desired card selected, place your finger on the Home button. To use your Samsung Pay PIN, touch PIN. Then, enter your four-digit PIN.

Samsung Pay will indicate that you are ready to make a payment.

 

For NFC Payments

  1. Hold the phone above the NFC reader on the payment terminal
  2. Align the camera with the NFC logo
  3. The two devices should be almost touching

For MST Payments

  1. Hold the phone closely to the terminal
  2. Align the camera to face the magnetic stripe card reader
  3. The two devices should be almost touching

Using Samsung Pay on the Gear S3

  1. Simply press and hold the back key to launch Samsung Pay on your Gear S3
  2. Rotate the bezel to select a card
  3. Tap to pay at any NFC or MST terminal

If necessary, complete the transaction on the payment terminal. For example, if you are using a debit card, you are still required to enter your Personal Identification Number (PIN). Some merchants/terminals may prompt you to verify the total charges are correct, while others will require a signature.

 

Is there a fee associated with using a Chase card with Samsung Pay?

There is no cost to use Samsung Pay from Chase; however, an active data plan is required. Based on your wireless plan and mobile carrier's offering, additional message and data charges may apply. Your credit card terms and conditions, your debit card Deposit Account Agreement or your Chase Liquid agreement will apply for purchases. Chase does not charge any fees to add your credit, debit and/or Chase Liquid cards to Samsung Pay.

 

Can I use Samsung Pay outside of the United States?

As long as you're shopping at a participating retailer,  Samsung Pay will work outside of the U.S. Based on your wireless plan and mobile carrier's offering,  additional message data charges and foreign transaction fees may apply.

 

Can a Samsung Pay token be used for recurring charges, subscriptions or bills (Netflix, Amazon Prime, etc)?

This service is not currently available.

 

What is Near Field Communication (NFC) Technology?

Near Field Communication (NFC) is a short-range wireless technology that allows two devices to exchange payment information quickly and conveniently at close proximity. Samsung Pay uses NFC technology or MST to transmit payment information from your phone to the contactless payment terminal.

 

What is Magnetic Secured Transmission (MST) Technology? 

Magnetic Secure Transmission (MST) replicates swiping a physical card at the payment terminal by securely sending payment information directly to the magnetic strip card reader without touching it. Samsung Pay uses NFC technology or MST to transmit payment information from your phone to the contactless payment terminal.

Using your Chase card with Samsung Pay

 

Which Chase cards can I add to Samsung Pay?

Many Chase Visa® and Mastercard credit cards, debit and Chase Liquid cards work with Samsung Pay. Follow the instructions for adding your card to Samsung Pay (see Q&A: How do I add my Chase cards to Samsung Pay?) Call the number on the back of your card to see if it is eligible for Samsung Pay or check eligible cards.

 

How does my Chase credit, debit or Chase Liquid card work with Samsung Pay? 

When you add your Chase credit, debit or Chase Liquid card to Samsung Pay, the number on your card is replaced with a secure device account number (also called a token). This token is passed onto the merchant for payment instead of your actual card number.

 

How do I know which card is my default card? 

You do not have the ability to set a default card in Samsung Pay.   The last card used or viewed would be the card defaulted for payment.   You can swipe left and right to scroll through your payment cards and select the one you want to use for payment.

 

Can I add my card to multiple Samsung Pay wallets? 

You can add your card to multiple Samsung Pay wallets. However, for security purposes, your activation code will always be sent to the primary cardholder.

 

How do I remove my card from Samsung Pay?

When in the Samsung Pay app, you can touch your card to view the Card details, and also select the delete option.

 

Can I have more than one Chase card in Samsung Pay?

You can add up to 10 cards total to the Samsung Pay app. Any number of those could be eligible Chase cards.

 

If I have a credit card or debit card with a chip/signature, will it work with Samsung Pay? 

Any eligible credit/debit card can be used with Samsung Pay, even chip/signature cards.  Keep in mind that Samsung pay uses a digital version of your account, and is distinct to how you use your physical plastic cards, which remains unchanged.

 

Can I add the same Chase credit/debit cards that I have on my other mobile digital wallets to Samsung Pay?

You can add any eligible Chase credit, debit or Chase Liquid card into Samsung Pay, including cards that you may have in other digital wallets, such as  Apple Pay® and Google Pay™.

 

Where can I use Samsung Pay? 

Samsung Pay can be used with any merchant whose terminal can accept Near Field Communication (NFC), and because Samsung Pay also uses Magnetic Secure Transmission (MST), it can be used virtually anywhere you can swipe your card

Data security questions

 

Can I lock Samsung Pay?

Samsung Pay is locked when the device is locked. A PIN or Fingerprint is required per transaction in order to use Samsung Pay.

 

What is Hosted Cloud Emulation? 

Host cloud emulation (HCE) is the software architecture that provides exact virtual representation of credit/debit cards using only software. On the other hand, other digital wallet services stores credit/debit card credentials on a secure element within the device.

 

What is a device account number (token)?

A device account number (token) is a substitute account number that replaces your card number in each transaction.  This means that your actual information isn’t shared when your shop and your details stay safe.

 

Am I liable for unauthorized charges made with Samsung Pay?

Purchases made with your Chase credit, debit and/or Chase Liquid cards have Chase Zero Liability Protection for any unauthorized card transactions. This means that you will not pay for any unauthorized transactions as long as they are reported promptly. Certain limitations apply. Please see your cardholder, deposit account and/or Chase Liquid card agreement for complete details.

Lost or stolen card/phone, new cards and making returns

 

What if my card is lost or stolen?

Separate contact information exists for Credit Card and Personal Banking accounts.

  • Credit Card: If your card has been lost, stolen or damaged, call us immediately at 1-800-432- 3117. Go to chase.com/customerservice for call center hours.
  • Personal Banking: If your card has been lost, stolen or damaged, call us immediately at 1-800- 935-9935. Go to chase.com/customerservice for call center hours.

To request a replacement card, choose Replace card and follow the instructions.

We'll send you a replacement card that will arrive within 3-5 days. If you ordered your card more than 5 days ago, please call us using the number on your statement. We accept operator relay calls.

 

What if my device is lost or stolen?

If your phone is lost or stolen, you can suspend Samsung Pay by using the “Find My Mobile (FMM)” through Samsung or contacting Samsung directly. You can also call Chase, and we’ll assist you with suspending the cards in Samsung Pay, allowing you to continue to use your plastic cards.
If you find your phone, you can unsuspend Samsung Pay by following the prompts on your phone or through “FMM”.

 

What happens when I replace or update my device?

If you replace or update your device, deactivating your old device will delete the Digital Account Number (Token) associated with the old device.  You'll then have to register your cards to your new device to use Samsung Pay, the same way you registered the first time.

 

What happens when my card is replaced? 

Whether your card is replaced because it is lost or stolen, or if the card has expired, in most cases your new card will be automatically associated to the existing Digital Account Number (Token) in your device, and continue to be used for payments in Samsung Pay.  If, for some reason, Chase could not re-add your new card to the existing Digital Account Number (Token), you'll see a notation in the Samsung Pay App that the card isn't active for use. You can then re-add your card, as you did initially to make it active again.

 

How do I make returns with purchases I’ve made using Samsung Pay?

You can make a return the same way you would with your plastic card today by contacting the merchant directly. We do recommend you bring the device that you used when returning items purchased with Samsung Pay.

Esta página contiene información acerca del uso de Chase Visa® y Mastercard en billeteras digitales. Si tienes alguna pregunta, por favor, llama al número de teléfono que está al reverso de tu tarjeta