Which Chase cards can I add to Google Pay?

Many Chase Visa^® consumer credit, debit and Chase Liquid cards work with Google Pay. Follow the instructions for adding your card to Google Pay (see Q&A: How do I add my Chase cards to Google Pay?). Call the number on the back of your card to see if it is eligible for Google Pay or check eligible cards. If you attempt to add a card that isn’t supported, Google Pay will display a message informing you that the card is ineligible. Contact Chase if you have questions about card eligibility.

How does my Chase credit, debit or Chase Liquid card work with Google Pay?

When you add your Chase credit, debit or Chase Liquid card to Google Pay, the number on your card is replaced with a secure device account number (also called a token). This token is passed onto the merchant for payment instead of your actual card number.

How do I know which card is my default card?

The first card added in Google Pay would be the default card for payment. It will show as the first card in the list at the top of the screen. The default card will also be noted with "default card”. To change your default card, select the card that you would like to make the default, and click "set as default”.

Can I add my card to multiple Google Pay wallets?

You can add your card to multiple Google Pay devices. For security purposes, your One Time Passcode will always be sent to the primary cardholder.

How do I remove my card from Google Pay?

When in the Google Pay app, you can touch your card to view the Card details, and also select remove card option.

If I have a credit card or debit card with a chip/signature, will it work with Google Pay?

Any eligible credit/debit card can be used with Google Pay, even chip/signature cards.  Keep in mind that Google Pay uses a digital version of your account, and is distinct to how you use your physical plastic cards, which remains unchanged.

Where can I use Google Pay?

Google Pay can be used with any merchant whose terminal can accept NFC contactless payments.

Can I lock Google Pay?

Google Pay is locked when the device is locked.

What is a device account number (token)?

A device account number (token) is a substitute account number that replaces your card number in each transaction.  This means that your actual information isn’t shared when you shop and your details stay safe.

Am I liable for unauthorized charges made with Google Pay?

Purchases made with your Chase credit, debit and/or Chase Liquid cards have Chase Zero Liability Protection for any unauthorized card transactions. This means that you will not pay for any unauthorized transactions. If you see an unauthorized charge, simply call the number on the back of your card. Please see your cardholder, deposit account and/or Chase Liquid card agreement for complete details.  

What if my card is lost or stolen?

Separate contact information exists for Credit Card and Personal Banking accounts.

To request a replacement card, choose Replace card and follow the instructions.

We'll send you a replacement card that will arrive within 3-5 days. If you ordered your card more than 5 days ago, please call us using the number on your statement. We accept operator relay calls.

What if my device is lost or stolen?

If your phone is lost or stolen, you can lock your phone and suspend Google Pay by using the Find My DeviceOpens overlay. You can also call Chase, and we’ll assist you with suspending the cards in Google Pay, allowing you to continue to use your plastic cards.

What happens when I replace or update my device?

If you replace or update your device, deactivating your old device will delete the Digital Account Number (Token) associated with the old device. You'll then have to register your cards to your new device to use Google Pay, the same way you registered the first time.

What happens when my card is replaced?

Whether your card is replaced because it is lost or stolen, or if the card has expired, in most cases your new card will be automatically associated to the existing Digital Account Number (Token) in your device, and continue to be used for payments in Google Pay. If, for some reason, Chase could not re-add your new card to the existing Digital Account Number (Token), you'll see a notation in the Google Pay App that the card isn't active for use. You can then re-add your card, as you did initially to make it active again.

How do I make returns with purchases I’ve made using Google Pay?

You can make a return the same way you would with your plastic card today by contacting the merchant directly. We do recommend you bring the device that you used when returning items purchased with Google Pay.  We also recommend you keep a copy of the paper receipt and bring the receipt with you to the store when making the return.