Contact Us for Personal Banking


By Phone

For service on existing accounts:

Representatives available 24 hours a day, 7 days a week.

For faster service and secure access to your account information, enter your Debit Card number and the same PIN you use at the ATM.


For Online Banking questions call 1-877-CHASEPC
Outside the United States: 1-713-262-3300
Automated service available 24 hours a day, 7 days a week.


Deaf & Hard of Hearing Customers

TDD/TTY Calls: 1-800-CHASETD (1-800-242-7383)
Representatives are available 24 hours a day, 7 days a week.


By Email

Chase customers should log in to Chase OnlineSM and use the Secure Message Center.


In Person

Chase offers easy access to more than 5,300 branches and 15,500 ATMs nationwide.


By Mail

Our mailing address:
National Bank By Mail
P O Box 36520
Louisville, KY 40233-6520

Deliveries via courier:
National Bank By Mail
Mail Code KY1-0900
416 West Jefferson, Floor L1
Louisville, KY, 40202-3202, United States


By Twitter

@ChaseSupport is the official customer service Twitter handle for Chase Bank.
Please do not share any account or other personal financial information on Twitter.

M–F 7 AM–9 PM ET and Saturday 8 AM–5 PM


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