Contact Us for Personal Banking

 

By Phone

For service on existing accounts:
1-800-935-9935

Representatives available 24 hours a day, 7 days a week.

For faster service and secure access to your account information, enter your Debit Card number and the same PIN you use at the ATM.

 

For Online Banking questions call 1-877-CHASEPC
(1-877-242-7372)
Outside the United States: 1-713-262-3300
Automated service available 24 hours a day, 7 days a week.

 

Deaf & Hard of Hearing Customers
Operator Relay Representatives: 1-866-443-0910
Representatives are available 24 hours a day, 7 days a week.
All other numbers: representatives are available during same hours as all other customer calls.

TDD/TTY Calls: 1-800-CHASETD (1-800-242-7383)
Representatives are available 24 hours a day, 7 days a week.

 

By Email

You can use this email form whether you’re a Chase customer or not. Chase customers can also log in to Chase OnlineSM and use the Secure Message Center.

 

In Person

Chase offers easy access to more than 5,600 branches and 20,000 ATMs nationwide.

 

By Mail

Our mailing address:
National Bank By Mail
P O Box 36520
Louisville, KY 40233-6520

Deliveries via courier:
National Bank By Mail
Mail Code KY1-0900
6714 Grade Lane
Bldg. 8 Suite 807
Louisville, KY 40213

 

By Twitter

@ChaseSupport is the official customer service Twitter handle for Chase Bank.
Please do not share any account or other personal financial information on Twitter.

M-F 7 AM - 9PM ET and Saturday 8 AM - 5 PM