Security as unique as your voice

Voice ID is a security feature that verifies you by the sound of your voice when you call our customer service center, allowing fast & secure access to your account. Similar to a fingerprint, your voiceprint is unique to you and created from more than 100 different physical & behavioral characteristics such as pitch, accent, shape of your mouth and vocal tract.

As you speak with a customer service representative, your unique voiceprint is created from more than 100 different physical & behavioral characteristics such as pitch, accent, shape of your mouth and vocal tract. Once your voiceprint is created, the next time you call we can use your voice to quickly verify it’s you and reduce the need to answer additional security questions.

We know that you have a lot of passwords and pins to remember. Voice ID helps reduce the hassle of answering security questions when we can verify you by the sound of your voice.

There is no action you need to take; when you call into our customer service center we will create your unique voiceprint while we take care of the reason for your call. Voice ID is a great security measure to help protect you and your account against fraud. You are not required to participate if you elect to answer additional security questions.

At this time, Voice ID is available to most customers and will continue to expand across additional products. We are committed to using security features to protect you and your accounts. Please check back for updates.

Your voiceprint is stored securely by Chase as a mathematical equation, and only works for verification with our system.

In general, Voice ID will still work if you are suffering from a common cold, illness or slight changes in your voice. In more severe instances, we will verify you using alternative methods.