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Ways to contact Chase Home Lending

   

 

Contact us

Concerns with COVID-19 have increased call volumes, which may result in longer wait times.
For information on COVID-19, please go to Chase.com/CovidMortgageSupport

If you have questions or concerns about your Mortgage account, here are convenient ways to contact us:

Customer service

(includes an automated response at any time)

Phone: 1-800-848-9136

We accept operator relay calls. If you’re deaf, hard of hearing, or have a speech disability, call 711 for assistance.

Customer Service in Spanish: 1-855-280-4198

Representatives are available:

Monday – Friday: 9 AM – 6 PM ET

Saturday and Sunday: Closed

Online or mobile banking support

Phone: 1-877-242-7372

We accept operator relay calls. If you’re deaf, hard of hearing, or have a speech disability, call 711 for assistance.

Outside the U.S.: 1-713-262-3300

Homeowner's insurance inquiries

Phone: 1-877-530-8951

Financial hardship assistance

Phone: 1-800-848-9380

Representatives are available:

Monday – Friday: 8 AM – 10 PM ET

Saturday and Sunday: Closed

Refinance or apply for a mortgage

View our current purchase rates and refinance rates. If you are interested in taking the next step to get prequalified, start online.

Chase Employees

Chase employees interested in a home purchase or refinance should visit the Employee Financial Services page on the Intranet.

For NY customers:

For inquiries or complaints and to obtain further information about Chase Home Lending servicing call Chase directly at 1-800-848-9136 or write to us at any of the addresses in the Mail section below. Customers may also file complaints and obtain further information about Chase by contacting the New York State Department of Financial Services Consumer Assistance Unit at:

Phone:  1-800-342-3736  or www.dfs.ny.gov

 

Chase isn't registered with the NY Superintendent of Financial Services.

Email

You can send us a secure message or question about your mortgage when you sign in to your Chase account. We’ll respond within 24 hours.

Mail

 

If you want to mail us a question or request, you can send it to:

Customer Service Inquiries (through the U.S. Postal Service, including Certified Mail)

 

Chase

Mail code LA4-6475

700 Kansas Lane

Monroe, LA 71203

 

Home Lending Credit Bureau Disputes

 

Chase

Mail code LA4-6945

700 Kansas Lane

Monroe, LA 71203

Exclusive address for Notices of Error, Requests for Information, and Qualified Written Requests

 

If you'd like to get in touch with us to get information about your mortgage loan or to notify us of an error on your account, write to:

 

Chase

Mail Code LA4-6911

700 Kansas Lane

Monroe, LA 71203

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