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Contact us

If you have questions or concerns about your Mortgage account, here are convenient ways to contact us:

Customer service

 

(Includes an automated response at any time)

  • Phone: 1-800-848-9136
  • We accept operator relay calls.
  • Customer Service in Spanish: 1-855-280-4198

Representatives are available:

  • Monday – Friday: 8 AM – 8 PM ET
  • Saturday: 9 AM – 6 PM ET
  • Sunday: Closed

Online or mobile banking support

  • Phone: 1-877-242-7372
  • We accept operator relay calls.
  • Outside the U.S.: 1-713-262-3300

Homeowner's insurance inquiries

 

Phone: 1-877-530-8951

 

Property tax inquires

 

Phone: 1-877-314-6353

Financial hardship assistance

 

Phone: 1-800-848-9380

 

Representatives are available:

  • Monday – Friday: 8 AM – 8 PM ET
  • Saturday: 9 AM - 6 PM ET
  • Sunday: Closed

Chase Employees

 

Chase employees interested in a home purchase or refinance should go to the Employee Financial Services page on the Intranet or call us at 866-421-5487 (only for Chase employees).

 

For NY customers:

 

You may file complaints about your Servicer with the New York State Department of Financial Services or obtain further information from the department by calling the department's Consumer Help Unit at 1-800-342-3736 or by visiting www.dfs.ny.govOpens overlay. You may also file complaints directly with Chase by calling 1-800-848-9136 or writing to Chase, Mail Code LA4-6475, 700 Kansas Lane, Monroe, LA 71203. Chase is not registered with the Superintendent of Financial Services.

 

Refinance or apply for a mortgage

 

See our current purchase rates and refinance rates. If you are interested in taking the next step to get preapproved, start online or call us at 800-447-1101.

Start online, to get a mortgage

Email

 

You can send us a secure message or question about your mortgage when you sign into your Chase account. We’ll respond within 1 business day.

 

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Mail

 

If you want to send us a document or submit a request, you can upload it to our safe and convenient document center or mail it to an address below:

Customer Service Inquiries (through the U.S. Postal Service, including Certified Mail)

 

Chase

Mail Code LA4-6475

700 Kansas Lane

Monroe, LA 71203

 

Home Lending Credit Bureau Disputes

 

Chase

Mail Code LA4-6945

700 Kansas Lane

Monroe, LA 71203

Exclusive address for Notices of Error, Requests for Information, and Qualified Written Requests

 

If you'd like to get in touch with us to get information about your mortgage loan or to notify us of an error on your account, write to:

 

Chase

Mail Code LA4-6911

700 Kansas Lane

Monroe, LA 71203

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