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Ways to contact Chase Home Lending

   

 

Contact us

Customer service

(includes an automated response at any time)

Phone: 1-800-848-9136

We accept operator relay calls. If you’re deaf, hard of hearing, or have a speech disability, call 711 for assistance.

Customer Service in Spanish: 1-855-280-4198

Representatives are available:

Monday - Friday: 8 AM – midnight ET

Saturday - Sunday: 8 AM – 8 PM ET

Online or mobile banking support

Phone: 1-877-242-7372

We accept operator relay calls. If you’re deaf, hard of hearing, or have a speech disability, call 711 for assistance.

Outside the U.S.: 1-713-262-3300

Homeowner's insurance inquiries

Phone: 1-877-530-8951

Financial hardship assistance

Phone: 1-800-848-9380

Representatives are available:

Monday – Friday: 8 AM – 10 PM ET

Saturday and Sunday: Closed

Refinance or apply for a mortgage

Phone: 1-800-873-6577 (English and Spanish)

We accept operator relay calls. If you’re deaf, hard of hearing, or have a speech disability, call 711 for assistance.

 

Representatives are available:

Monday - Friday: 8 AM – 10 PM ET

Saturday: 9 AM – 7 PM ET

Sunday: 10 AM – 6 PM ET

Chase Employees

Phone: 1-800-889-9579

Chase employees interested in a home purchase or refinance should call the dedicated employee phone number.

 

Representatives are available:

Monday – Thursday: 8 AM – 9 PM ET

Friday: 8 AM – 5 PM ET

Saturday: 9 AM – 5 PM ET

Sunday: 12 PM – 4 PM ET

Email

You can send us a secure message or question about your mortgage when you sign in to your Chase account. We’ll respond within 24 hours.

In person

Stop by your nearest Chase branch.

Mail

 

If you want to mail us a question or request, you can send it to:

Customer Service Inquiries (through the U.S. Postal Service, including Certified Mail)

 

Chase

Mail code LA4-6475

700 Kansas Lane

Monroe, LA 71203

 

Home Lending Credit Bureau Disputes

 

Chase

Mail code LA4-6945

700 Kansas Lane

Monroe, LA 71203

Exclusive address for Notices of Error, Requests for Information, and Qualified Written Requests

 

If you'd like to get in touch with us to get information about your mortgage loan or to notify us of an error on your account, write to:

 

Chase

Mail Code LA4-6911

700 Kansas Lane

Monroe, LA 71203