Ways to contact Chase Home Lending
Contact us
Concerns with COVID-19 have increased call volumes, which may result in longer wait times.
For information on COVID-19, please go to Chase.com/CovidMortgageSupport
If you have questions or concerns about your Mortgage account, here are convenient ways to contact us:
Customer service
(includes an automated response at any time)
Phone: 1-800-848-9136
We accept operator relay calls. If you’re deaf, hard of hearing, or have a speech disability, call 711 for assistance.
Customer Service in Spanish: 1-855-280-4198
Representatives are available:
Monday – Friday: 8 AM – 8 PM ET
Saturday: 9 AM – 6 PM ET
Sunday: Closed
Online or mobile banking support
Phone: 1-877-242-7372
We accept operator relay calls. If you’re deaf, hard of hearing, or have a speech disability, call 711 for assistance.
Outside the U.S.: 1-713-262-3300
Homeowner's insurance inquiries
Phone: 1-877-530-8951
Financial hardship assistance
Phone: 1-800-848-9380
Representatives are available:
Monday – Friday: 8 AM – 8 PM ET
Saturday: 9 AM - 6 PM ET
Sunday: Closed
Refinance or apply for a mortgage
See our current purchase rates and refinance rates. If you are interested in taking the next step to get prequalified, start online.
Chase Employees
Chase employees interested in a home purchase or refinance should go to the Employee Financial Services page on the Intranet.
For NY customers:
For inquiries or complaints and to obtain further information about Chase Home Lending servicing call Chase directly at 1-800-848-9136 or write to us at any of the addresses in the Mail section below. Customers may also file complaints and obtain further information about Chase by contacting the New York State Department of Financial Services Consumer Assistance Unit at:
Phone: 1-800-342-3736 or www.dfs.ny.gov
Chase isn't registered with the NY Superintendent of Financial Services.
You can send us a secure message or question about your mortgage when you sign in to your Chase account. We’ll respond within 24 hours.
If you want to mail us a question or request, you can send it to:
Customer Service Inquiries (through the U.S. Postal Service, including Certified Mail)
Chase
Mail code LA4-6475
700 Kansas Lane
Monroe, LA 71203
Home Lending Credit Bureau Disputes
Chase
Mail code LA4-6945
700 Kansas Lane
Monroe, LA 71203
Exclusive address for Notices of Error, Requests for Information, and Qualified Written Requests
If you'd like to get in touch with us to get information about your mortgage loan or to notify us of an error on your account, write to:
Chase
Mail Code LA4-6911
700 Kansas Lane
Monroe, LA 71203
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