Travel and purchase protection benefits for Chase credit cards: Frequently asked questions

Quick insights

• Many Chase credit cards come with complimentary travel and purchase protection benefits.
• Some examples of Chase credit card travel and purchase protection benefits include Auto Rental Coverage, Trip Cancellation and Interruption Insurance, Purchase Protection and Extended Warranty Protection.travel-purchase-protection-disc
• The Guide to Benefits provided with your Chase credit card contains detailed information about the array of benefits, including coverage, limitations and claims processes.
• Chase cardmembers can view their Guide to Benefits online.

Understanding your credit card’s specific benefits can help you make the most of them. In this article, we’ll answer some of the most frequently asked questions about credit card benefits to help you unlock their full potential.

Understanding Chase credit card benefits

Across Chase credit cards, you’ll find a wide range of credit card benefits. Travel and purchase protection benefits can provide peace of mind, help you receive reimbursement for eligible expenses and prevent you from paying for duplicate insurance coverage.

The specific array of benefits available varies by card. Many of the Chase cards with the most extensive benefits charge an annual fee.

What benefits are included with my Chase card, and how do I access the Guide to Benefits for my card?

If you are an existing Chase cardmember, you can see all your travel and purchase protection benefits and your Guide to Benefits by logging into chase.com, clicking “Benefits and travel” in the top navigation bar and selecting “Benefits”. You can also visit chasecardbenefits.com to view or download your Guide to Benefits or visit the “Benefits and travel” section in your Chase mobile app.

How do I file a claim for Chase travel and purchase protection insurance benefits?

You can file a claim at chasecardbenefits.com, a self-service portal. Additionally, a phone number is provided in the Guide to Benefits for filing claims or asking questions, along with detailed information on the claims process for each benefit.

Typically, claims must be submitted within a specific timeframe, and you’ll need to provide supporting documentation. You may also need to answer some questions. Your card’s Guide to Benefits lists examples of documentation that cardmembers may be asked to provide.

After you submit the claim, a representative will review it, make a determination and update the claim status. You’ll receive notifications about your claim status via the contact information you provided.

How do I contact the benefits administrator for assistance?

The phone number for the benefits administrator is listed in your Chase credit card’s Guide to Benefits, along with detailed information about your benefits.

Assistance is also available through the self-service portal. You can start or continue a claim, check its status or upload documents at chasecardbenefits.com.

How do I get a letter or proof of insurance coverage for a rental car?

Some countries and car rental companies require proof of insurance coverage for your Chase Auto Rental Coverage benefit. To request this letter, visit the letter of coverage page on chasecardbenefits.com or call the benefit administrator at the phone number (varies by credit card) listed in the Guide to Benefits in the Auto Rental Coverage section.

Is my spouse or additional driver covered under the rental car insurance benefits?

Chase Auto Rental Coverage provides coverage to you as the primary renter of the rental vehicle and additional drivers. The rental company may require additional drivers be listed on the rental car agreement as an authorized driver.

In summary

Many Chase credit cards provide travel and purchase protection benefits, such as Auto Rental Coverage, Trip Cancellation and Interruption Insurance, Purchase Protection and Extended Warranty Protection. If your Chase credit card includes any travel and purchase protection benefits, they’ll be listed in the Guide to Benefits provided with your card. This document—also accessible via the Chase website and mobile app—contains detailed information about benefits coverage, limitations, claims processes and more.

You can file a claim at chasecardbenefits.com or by contacting the benefit administrator using the phone number provided in the Guide to Benefits, which varies by credit card. For questions about a benefit, consult the Guide to Benefits, and if further information is needed, reach out to the benefit administrator.

For the most up-to-date account information and other frequently asked questions, visit our Credit Card Resource Center.