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Payoff, title, and lien release information

Pay off your loan and get your title or lien release

Follow these steps to complete your loan payoff. 

1. Get a payoff quote

 

At chase.com:

  1. Sign in to chase.com and choose your auto account.
  2. Go to the “More” or “…” menu and choose “See a payoff quote.”

 

In the Chase Mobile® app:

  1. Sign in and choose your auto account.
  2. Go to “Account services” and choose “See a payoff quote.”

 

By phone:

  1. Call us at 1-800-336-6675.
  2. Follow the prompts to get your payoff quote.

 

Keep in mind: Your payoff amount is valid through the date that appears on the quote.

 

2. Check your mailing address

 

Make sure the mailing address you have on file with us is correct because that’s where we’ll send your title or lien release once your payment is processed.

 

3. Make your payoff payment

 

At chase.com:

  1. Sign in to chase.com and choose your auto account.
  2. Go to the “More” or “…” menu, choose “See a payoff quote,” and then “Payoff now.”

 

In the Chase Mobile® app:

  1. Sign in and choose your auto account.
  2. Go to “Account services,” choose “See a payoff quote,” and then “Payoff now.”

 

By phone:

Call us at 1-800-336-6675 and speak to an agent to pay off your Auto account.

 

In person:

Find your local branch and make sure to have your account number.

 

By Mail:

  • By mail with a certified check, cashier’s check or money order (regular or overnight mail):

    Chase Auto
    700 Kansas Lane
    LA4-0006
    Monroe, LA
    71203-4774

  • By mail with a personal check (regular or overnight mail):

    Chase Auto
    700 Kansas Lane
    LA4-6457
    Monroe, LA
    71203-4774

 

Keep in mind:

  • If you mail your payment, it can take several days for your payment to reach us.  Your account isn’t considered paid until the payment posts to your account.
  • Don’t send cash in the mail to make your payment.

 

4. Turn off your automatic payments

 

If they’re with Chase.com:

  1. Sign in to your account at chase.com or in our app.
  2. Choose “Pay loan.”
  3. Turn off automatic payments.

If you have automatic payments with another bank, contact them to turn the payments off.

Get your title or lien release

 

The title/lien release will be sent to the mailing address on file for the primary borrower.

To release the title/lien, your account must be fully paid with a $0 balance. Although we typically release the title/lien promptly, please allow up to 45 days to receive it after the final payment has posted, considering mail time and/or state’s Department of Motor Vehicles (DMV) processing.

For electronic (paperless) states, we will electronically notify the state's DMV of the lien release, and they will provide you with your title. Contact your local state DMV for the current timeframe for completion, as it varies by state. In some states, for example Florida and Oklahoma, the title remains electronic unless the owner requests a paper title directly from the state.

 

After you receive your title or lien release

  • Keep your documentation. It's typically required when you're doing any title changes.
  • If your lien release is lost or damaged, you can replace it by sending us a secure message, calling us at 1-800-336-6675 or sending us a request through the mail at:

    Chase Auto
    LA4-4025
    700 Kansas Lane
    Monroe, LA 71203 

  • Please include: 
    • Your full name
    • The account number
    • The vehicle year, make and model
    • The Vehicle Identification Number (VIN)
    • The address where we can send the new lien release

For more info, go to our FAQs.

Lease customers

 

Lease customers can obtain information about lease end options here, or by visiting our partner sites:

 

 

Note: The term “loan” refers to either a loan or retail installment sales contract depending on your particular financing, as indicated on your contract.