Frequently Asked Questions

Is there a fee associated with using a Chase card in my digital wallet?

There is no cost from Chase to use your digital wallet. Your credit card terms and conditions, your debit card Deposit Account Agreement, or your Chase Liquid agreement will apply for purchases. Chase does not charge any fees to add your credit, debit or Chase Liquid card to your digital wallet.

Which Chase cards can I load in my digital wallet?

Many Visa^® Chase credit, debit and Chase Liquid cards work with digital wallets.  You may not always see the exact card image that matches your plastic card. That should not change the way you use and transact in your digital wallet.

Can I have more than one Chase card in my digital wallet?

Yes, but the number of cards you can add may vary by digital wallet.

Can I add the same Chase cards that I have in other digital wallets?

You can add any eligible Chase cards, including cards that you may have already loaded into other digital wallets.

Am I liable for unauthorized charges made with my digital wallet?

Purchases made with your Chase credit, debit and/or Chase Liquid cards have Chase Zero-Liability Protection for any unauthorized card transactions. This means that you will not pay for any unauthorized transactions as long as they are reported promptly. Certain limitations apply. Please see your cardholder agreement for complete details.

What if my card is lost, stolen or damaged?

If your card has been lost, stolen or damaged, call us immediately on the Chase customer support number available in your wallet or on one of these numbers.

To request a replacement card, choose Replace card and follow the instructions.

We'll send you a replacement card that will arrive within 3-5 days. If you ordered your card more than 5 days ago, please call us using the number on your statement. We accept operator relay calls.