Question 1

How do I access my account?

Accepted Answer

You can bank from almost anywhere with Chase Online℠ Banking and Chase Mobile® Banking. To enroll, go to chase.com and click on “Not enrolled? Sign up now.” Then, you can download the Chase Mobile® app and use the same username and password to sign in on your phone or tablet.

Question 2

Where do I find my routing and account number?

Accepted Answer

You can find them using the Chase Mobile app or on chase.com by following these simple directions. Once you have your checks, you can also find them on the bottom of each check.

Question 3

When will my new Chase debit/ATM card arrive?

Accepted Answer

Your card will arrive within 3-5 days after opening your new account. If you don’t receive your card within two weeks, you can request a new card online. You can also do this on the Chase Mobile app by selecting your account and then choosing the “Replace a lost or damaged card” icon in the “Account services” section.

Question 4

How do I activate my new Chase debit/ATM card?

Accepted Answer

You can call 1-800-290-3935 or complete a transaction at any Chase ATM using your PIN.

Question 5

How do I order checks from Chase?

Accepted Answer

If checks come with your account, you can order them online. You may be able to make payments, pay bills and send money online on the Chase Mobile app and at chase.com instead of writing checks.

Question 6

How can I talk with a local banker?

Accepted Answer

Set up a phone meeting online or with the Chase Mobile app.

Question 7

How can I put money in my new account?

Accepted Answer

There are several ways to easily add money to your account: Deposit checks and cash at Chase branches and ATMs. Use Chase Quick Deposit℠ to snap a picture and deposit a check through the Chase Mobile app. Transfer money from another bank. Set up direct deposit from your employer. Use Zelle® to send and receive money from virtually anyone you know, even if they’re not a Chase customer.

Question 8

How do I deposit a check?

Accepted Answer

You can deposit checks at a Chase branch or an ATM, or you can use Chase Quick Deposit to snap a picture and deposit a check through the Chase Mobile app. This video shows you how:

Question 9

How do I set up direct deposit?

Accepted Answer

Use a pre-filled direct deposit form, or you can complete one yourself (PDF). Then, just deliver that form with a voided check to your company’s payroll department. Your employer will begin to deposit your paycheck directly into your account. Here’s how to get the pre-filled form on the Chase Mobile app and online:

Question 10

Where can I learn about account fees?

Accepted Answer

You can find all details on monthly service fees, ATM fees, wire fees and more here (PDF).

Question 11

What happens if I don’t have enough money in my account to cover a purchase?

Accepted Answer

If you make a payment or purchase, or write a check, and there are insufficient funds in your checking account to cover it, then an overdraft occurs. Our Overdraft Services page can help you learn more about overdrafts and overdraft fees.

Question 12

How can I manage overdrafts with my account?

Accepted Answer

With most Chase checking accounts, you have several options that can help you do this. We have a Standard Overdraft Practice, plus we offer Overdraft Protection and Debit Card Coverage. Here’s how you can set up Overdraft Protection: Note: If you have a Chase High School Checking℠ or Chase Secure Checking℠ account, these services may not be available.

Question 13

How do I enroll in Account Alerts to avoid paying fees?

Accepted Answer

With Account Alerts, you’ll receive timely messages to keep you informed, like when your payment is due or when there’s been a high transaction on your account. You can sign up for Account Alerts on the Chase Mobile app or at chase.com.

Question 14

How long does it take for a check to clear with the Chase Mobile app?

Accepted Answer

If you submit a Chase QuickDeposit before 11 PM ET on any normal business day, the funds will generally be available the next business day.

Question 15

What are my digital payment options?

Accepted Answer

We offer a variety of options for you: You can pay your rent, mortgage, credit card and other bills with Chase Online℠ Bill Pay. You can also add your debit card to your mobile wallet and use your phone to make purchases. This allows you to make secure payments even when you don’t have your physical card. You can quickly send and receive money to and from almost anyone you know with Zelle®. All you need is the recipient's U.S. mobile number or email to send money directly to their checking account.

Question 16

What can I do about unauthorized transactions with my debit card?

Accepted Answer

First, if a transaction is out of character from your typical spending habits, we may contact you to make sure it’s legitimate. You won’t pay for any unauthorized card transactions made at stores, at ATMs, on the phone or online when reported promptly.

Question 17

How do I dispute an unauthorized charge on my debit card?

Accepted Answer

Our card disputes page provides steps to help you resolve concerns.

Welcome to your new Chase account

It’s easy to set up and get started

Add money to your account

Download the Chase Mobile^® app

Activate your debit card

Set up Account Alerts

Convenient ways to manage your money

Direct deposit

Digital wallet

Ways to pay others

More resources to explore

Account fees

Account security

Financial goals

Frequently Asked Questions

Checking Accounts

Savings Accounts & CDs

Credit Cards

Mortgages

Auto

Chase for Business

Sports & Entertainment

Chase Security Center

About Chase

Investing by J.P. Morgan

Chase Private Client

Other Products & Services: