Alert Message Please update your browser.

We don't support this browser version anymore. Using an updated version will help protect your accounts and provide a better experience. 

Update your browser

Please update your browser.

We don't support this browser version anymore. Using an updated version will help protect your accounts and provide a better experience.

Update your browser

Close

We’ve signed you out of your account.

You’ve successfully signed out

We’ve enhanced our platform for chase.com. For a better experience, download the Chase app for your iPhone or Android. Or, go to System Requirements from your laptop or desktop.

Understanding suspended accounts | Chase Home Equity

Understanding suspended HELOC accounts

Whether it's to protect you from fraud or due to a material change in your financial circumstances, a suspended home equity line of credit account can be frustrating. Because every circumstance is different we are here to help you understand your options. To discuss the details pertaining to your account, contact us at 1-800-836-5656. We accept operator relay calls.

The basics of HELOC suspension

  • You won't be able to draw additional funds from your home equity line of credit if it's suspended.
  • Your other accounts with us won't be affected.
  • You'll continue to receive monthly statements and your home equity payment due date will remain the same.
  • If you're enrolled for automatic payments, they'll continue as scheduled.

Important: Suspended accounts must be reviewed for reinstatement of your credit line, to discuss the details pertaining to your account contact us at 1-800-836-5656. We accept operator relay calls.

Start of overlay

End of overlay
Start of overlay

You're now leaving Chase

Chase's website and/or mobile terms, privacy and security policies don't apply to the site or app you're about to visit. Please review its terms, privacy and security policies to see how they apply to you. Chase isn’t responsible for (and doesn't provide) any products, services or content at this third-party site or app, except for products and services that explicitly carry the Chase name.

End of overlay