Please upgrade your browser.

We’ll stop supporting this version of your browser soon. Upgrade now to protect your accounts and enjoy a better experience. See your choices.

Please update your browser.

We'll stop supporting Internet Explorer® soon. Choosing another browser will also help protect your accounts and provide a better experience.

Update your browser

Close

We’ve signed you out of your account.

You’ve successfully signed out

We’ve enhanced our platform for chase.com. For a better experience, download the Chase app for your iPhone or Android. Or, go to System Requirements from your laptop or desktop.

Understanding suspended accounts | Chase Home Equity

Understanding suspended accounts

Whether it's to protect you from fraud or due to a material change in your financial circumstances, a suspended account can be frustrating. Because every circumstance is different we are here to help you understand your options. To discuss the details pertaining to your account, contact us at 1-800-836-5656. Operator relay calls: We accept operator relay calls. If you’re deaf, hard of hearing, or have a speech disability, call 711 for assistance.

The basics

  • You will not be able to draw additional funds from your home equity line of credit if it's suspended.
  • Your other accounts with us will not be affected.        
  • You will continue to receive monthly statement and your payment due date will remain the same.
  • If you are enrolled for automatic payments, they will continue as scheduled.

Important: Suspended accounts must be reviewed for reinstatement of your credit line, to discuss the details pertaining to your account contact us at 1-800-836-5656. Operator relay calls: We accept operator relay calls. If you’re deaf, hard of hearing, or have a speech disability, call 711 for assistance.