Understanding suspended accounts | Chase Home Equity

Whether it's to protect you from fraud or due to a material change in your financial circumstances, a suspended home equity line of credit account can be frustrating. Because every circumstance is different we are here to help you understand your options. To discuss the details pertaining to your account, contact us at 1-800-836-5656. We accept operator relay calls.

The basics of HELOC suspension

• You won't be able to draw additional funds from your home equity line of credit if it's suspended.
• Your other accounts with us won't be affected.
• You'll continue to receive monthly statements and your home equity payment due date will remain the same.
• If you're enrolled for automatic payments, they'll continue as scheduled.

Important: Suspended accounts must be reviewed for reinstatement of your credit line, to discuss the details pertaining to your account contact us at 1-800-836-5656. We accept operator relay calls.